Why JDK

• Competitive weekly pay - Based on experience, with a clear path as your impact grows.
• Flexible scheduling - a good work-life balance is important to us.
• Benefits package - Medical, dental, vision, paid time off, and 401(k) with company match. Subject to terms and conditions.
• Values-driven culture - We’re Hungry, Humble, and Smart — and we hire people who work the same way.

Who we are

Designed for today’s traveler, Holiday Inn Express delivers a clean, consistent, and comfortable stay built around genuine hospitality and meaningful connections. At JDK Management Company, we are proud to support that experience through a culture centered on service, teamwork, and growth. Across all of our hospitality brands, our team members live out our guiding principles every day: Stay Hungry, Be Humble, and Work Smart. These values drive how we serve our guests, support one another, and continue building memorable experiences.

The role

We are looking for a Front Desk Agent who is passionate about hospitality, communicates with confidence and professionalism, and enjoys creating positive guest experiences in a fast-paced environment.

What you'll do

• Welcome guests with a warm, professional attitude while creating a positive and memorable first impression.
• Deliver exceptional guest service by responding to questions, requests, and concerns with urgency and empathy.
• Manage reservations, room assignments, payments, and guest information while maintaining attention to detail.
• Maintain cleanliness and organization of the front desk, lobby, and guest-facing areas.
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth daily operations.
• Follow company policies, safety procedures, and brand standards at all times.
• Perform additional duties as assigned.

How you'll thrive

• Take initiative and look for ways to improve in your daily work.
• Put the team first, stay open to feedback, and lead with respect.
• Communicate thoughtfully and navigate situations with good judgment.

What you'll need

• No experience is required. Prior experience is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to lift and carry up to 50 lbs.
• Ability to stand, walk, reach, and bend for extended periods.
• Must be able to operate basic office machines, i.e., copier, fax, printer, phones, etc.
• Organization and time management skills are a must

Disclaimer

This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.

JDK Management Company participates in E-Verify to confirm the identity and employment eligibility of all newly hired employees. For more information about E-Verify and your rights, please review the E-Verify Posters.

Equal Opportunity Employer