Role Summary

Liveops is seeking a Multimedia Creative Generalist to support a wide range of marketing and creative needs across design, video, content production, and day-to-day campaign support. This role is ideal for a strong creative generalist who can move comfortably between graphic design, video editing, presentation support, content repurposing, and AIassisted creative workflows.

This person will help bring ideas to life across digital channels and marketing programs while maintaining a high standard for quality, speed, and brand consistency. The right candidate is highly adaptable, visually strong, comfortable working ndependently, and excited to use AI tools to accelerate ideation, production, and iteration.

The Purpose of Your Role

The Multimedia Creative Generalist helps the marketing team produce polished, on-brand creative assets quickly and efficiently across a variety of formats. This role supports campaign execution, content development, webinar and event promotion, product launches, email and web needs, sales enablement, and general creative production.

Because this is a broad, hands-on role, success will require strong creative judgment, flexibility, and the ability to contribute wherever support is needed. Some weeks may be more design or video focused. Other weeks may involve deck support, content repurposing, landing page visuals, or helping the team turn rough ideas into finished assets.

This is a highly cross-functional role that sits within Marketing while partnering closely across the organization. The role will collaborate with Agent Marketing and Talent Acquisition to help source and attract top-tier customer service talent; support the executive team with company presentations, pitch decks, and board materials; and work with Agent Experience on initiatives such as agent video testimonials and influencer-style campaigns. Additional responsibilities will span a variety of creative and content needs across the business.

What You’ll Do

• Strong ability to follow and uphold brand guidelines
• Design and produce creative assets for marketing campaigns, email, web, social, digital collateral, and sales enablement
• Support the creation and ongoing refresh of digital ad creatives across display, LinkedIn, Facebook, and other channels, while also assisting with organic social media marketing graphics to ensure consistent, high-quality brand presence
• Edit video content for short-form clips, webinar promotions, event assets, thought leadership, social content, and internal marketing needs
• Use AI tools to support ideation, asset development, editing, resizing, adaptation, and production workflows
• Repurpose existing content into new formats, including turning webinars, presentations, reports, or long-form content into smaller visual and video assets
• Create presentation graphics, charts, infographics, and executive-ready visuals that help communicate ideas clearly
• Support webinar, event, and campaign production with creative assets such as registration graphics, follow-up visuals, promotional materials, and content snippets
• Partner with the marketing team to interpret briefs, propose visual approaches, and deliver strong creative
• Creative assets are delivered on time and meet a strong quality bar
• Help maintain brand consistency across creative outputs and ensure assets are polished, clear, and aligned with Liveops standards
• Assist with other marketing production needs as priorities shift, including support for landing pages, email assets, content formatting, and campaign execution
• Ability to collaborate with external agencies on high-priority initiatives requiring fresh perspective, including brand refreshes, new product launch branding, web development projects, and broader creative campaigns

The Qualifications We’re Looking For

• 4+ years of experience in multimedia design, creative production, video editing, graphic design, or a similar hands-on creative role
• Strong portfolio showing a mix of digital design, video editing, presentation support, and general marketing creative work
• Experience working as a creative generalist across multiple formats, asset types, and priorities
• Experience editing video content for marketing, social, digital campaigns, webinars, or thought leadership
• Demonstrated comfort using AI tools to support ideation, asset development, editing, repurposing, and production workflows
• Strong written and verbal English communication skills
• Ability to work independently, stay organized, and manage multiple projects with shifting priorities
• Comfort supporting a U.S.-based marketing team in a remote environment with some time-zone overlap

The Competencies You Bring

• Creative versatility: you can move between formats and figure out what is needed without getting stuck in one lane
• Good judgment: you know how to make work look polished, clear, and professional
• Speed with discipline: you work efficiently while maintaining quality and attention to detail
• Adaptability: you can shift between creative production and broader marketing support as priorities change
• AI fluency: you understand how to use AI tools as part of a real workflow, not just experimentation
• Collaboration: you work well with marketers, stakeholders, and cross-functional teams
• Organization: you keep files, versions, and assets structured and manageable

Tools and Platforms

Required or strongly preferred:

• Canva
• Adobe Creative Suite
• Microsoft Office, specifically PowerPoint
• Experience editing and creating static visual assets, GIFs, presentation graphics, and video content
• Familiarity with AI-assisted creative tools for ideation, editing, and production support

Helpful, but not required:

• HubSpot
• WordPress
• Slack
• Monday.com

Nice to Have

• Experience supporting B2B marketing teams
• Experience creating assets for webinars, events, landing pages, or nurture campaigns
• Experience repurposing long-form content into social, video, and campaign-ready assets
• Experience with charts, infographics, and visual storytelling tied to performance or thought leadership content
• Experience working with U.S.-based teams or stakeholders
• Experience building templates, asset libraries, or repeatable creative workflows

About Liveops

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.