About Monovo

Monovo is helping build the future of healthcare—one that is more proactive, personal, and connected.

We partner with physicians and healthcare organizations to extend care beyond the clinic, using technology and a real care team to help patients stay engaged, identify risks earlier, and achieve better outcomes.

At Monovo, we believe meaningful work starts with putting people first. We want every interaction—with a patient, provider, or teammate—to leave someone better than we found them.

This is more than a typical medical role. At Monovo, you have the opportunity to be part of changing how care is delivered and helping create a healthcare experience where patients feel supported not just during a visit, but every step of the way.

If you’re looking for more than just another healthcare job—and want to be part of a team that is rethinking how care is delivered—we’d love to meet you!

About the role

At Monovo, we’re building a different kind of healthcare experience—one that extends beyond the walls of the clinic and helps patients stay connected, supported, and engaged in their health.

We’re looking for a Clinic Coordinator who wants to be part of that.

This is a highly independent, patient-facing role for someone who thrives with autonomy, enjoys being challenged, and doesn’t need someone standing over their shoulder telling them what to do next.

You’ll work directly inside one of our partner clinics and serve as a bridge between patients, clinic staff, and the Monovo care team. You’ll help patients discover programs that can support their health, guide them through enrollment, troubleshoot problems, and make sure they know what happens next.

Some days will be busy. Some problems won’t come with a perfect playbook. We’re looking for someone who finds that exciting.

What you'll do

• Connect with patients in person, by phone, and through text with warmth, professionalism, and confidence.
• Identify patients who may benefit from Monovo programs and proactively start conversations with them.
• Educate and guide patients through enrollment and onboarding.
• Follow up with patients and take ownership of moving things forward.
• Help patients navigate technology, devices, applications, and other program-related needs.
• Work across multiple software systems and online platforms throughout the day.
• Maintain accurate, timely documentation.
• Proactively communicate and coordinate with clinic staff and remote Monovo teams to solve problems and create a great patient experience.
• Notice what isn’t working—and help us make it better.

You’ll Thrive Here If You...

• Work well independently. You’re comfortable owning your day, managing priorities, and making progress without constant direction.
• Are naturally proactive. You notice what needs to happen next and take initiative.
• Communicate exceptionally well. Whether you’re speaking face-to-face, making a phone call, sending a text, or communicating with a team member, you’re professional, clear, friendly, and responsive.
• Are tech savvy. New software doesn’t intimidate you. You can quickly learn multiple systems, switch between platforms, and troubleshoot when something doesn’t work as expected.
• Enjoy a challenge. You like solving problems, figuring things out, learning new things, and working in an environment that continues to evolve.
• Take ownership. You don’t just complete a task and move on—you care about the outcome.
• Are organized and dependable. You can juggle competing priorities while following through on the details.
• Enjoy working with people. You can build trust quickly and help patients feel comfortable and cared for.

Qualifications

• Strong, professional communication skills across in-person conversations, phone calls, texting, and written communication
• Ability to work independently and autonomously, manage your own priorities, and stay productive without constant direction
• Proactive mindset with the ability to recognize what needs to happen next and take initiative
• Tech savvy and comfortable quickly learning and navigating multiple software systems, online platforms, and digital tools
• Strong organizational skills, attention to detail, and reliable follow-through
• Ability to manage multiple patient needs and responsibilities while maintaining accurate and timely documentation
• Comfortable communicating and collaborating with patients, providers, clinic staff, and cross-functional Monovo teams
• Adaptable, resourceful, and comfortable working in an environment where processes and priorities may continue to evolve
• Enjoys being challenged, solving problems, and learning new things

Preferred Qualifications

• Previous experience in a healthcare, clinic, patient-facing, care coordination, patient access, or medical office environment
• Experience with EHRs, patient management systems, healthcare technology, or similar software
• Familiarity with medical documentation, insurance, patient eligibility, billing, coding, or revenue cycle processes
• Familiarity with CPT, ICD-10, or HCPCS coding is a plus

Requirements

• Legally authorized to work in the United States
• Ability to work in clinic Monday through Friday during business hours
• Ability to work independently and manage responsibilities with limited supervision
• Ability to maintain HIPAA compliance and protect patient information at all times
• Comfortable using technology and quickly learning multiple software systems and online platforms

Benefits

• PTO and paid holidays (FT)
• Health Stipend (FT)
• Wellness Incentive Program (PT and FT)
• Supportive work environment with collaborative healthcare team

*Full and part time positions available*

*Final compensation will be determined based on relevant skills, prior experience, and overall qualifications.*