Founded in 1976, the National Association for Healthcare Quality (NAHQ) is the only organization dedicated to healthcare quality professionals, defining the standard of excellence for the profession, and equipping professionals and organizations across the continuum of healthcare to meet these standards.

NAHQ offers the only accredited certification in healthcare quality, the Certified Professional in Healthcare Quality® (CPHQ), extensive educational programming, networking opportunities, and career resources to help our members meet the challenges they face and demonstrate their value.

This role is hybrid in our Chicago headquarters with 1-2 days/week typically onsite.

Learn more at https://nahq.org

We are working with a mission-driven organization in the healthcare quality and education space that is expanding its digital learning portfolio across both individual and enterprise audiences.

This role sits at the center of learning delivery, supporting a growing user base (~30,000 learners) and onboarding 100–200 new B2B users monthly. The organization recently implemented a new LMS (Oasis), and this position will play a key role in optimizing how learning programs are built, delivered, and measured.

This is not a pure administrative role. It is a hands-on position for someone who is comfortable working across systems, data, and operations, and who can take ownership of both execution and continuous improvement.

What you will be doing:

• Build and configure courses, programs, and assessments within the LMS
• Manage user access, group deployments, and learning paths across B2C and B2B audiences
• Support delivery of live and asynchronous learning programs, including coordination with instructors
• Troubleshoot LMS issues and partner with vendors to resolve system-related challenges
• Develop and maintain dashboards and reporting on learner engagement, completion, and usage
• Identify trends in learner behavior to support product adoption and program improvement
• Support backend operations for enterprise learning programs and group implementations

What we are looking for:

• Experience with LMS administration or learning program coordination
• Strong technical aptitude and ability to learn new systems quickly
• Data-minded with experience building or interpreting reports
• Detail-oriented and highly organized, with the ability to manage multiple priorities
• Proactive approach to problem solving and process improvement
  
  

NAHQ retains the right to change or assign other duties to this position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position, nor does it constitute a contract of employment. In addition, percentages allocated to essential functions are subject to change at the supervisor’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.

NAHQ is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.