Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Immigration Services Community Navigator 

Location: Bronx, New York 

Reports to: Director of Community Outreach 

Pay Range: $26.09 - $26.09 per hour (effectively $47,500 - $47,500 per year) 

FLSA Classification: Non-exempt 

Status: Full-time (35 hours per week) 

Role Summary: The Community Navigator will serve as a frontline advocate and support provider for immigrant New Yorkers accessing services through NAICA’s MOIA Legal Support Center. This role involves conducting outreach, facilitating intake, assisting clients in navigating legal and social services, and ensuring culturally and linguistically appropriate support. The Community Navigator will work closely with attorneys, DOJ-accredited representatives, and community partners to provide holistic, client-centered services.  

Primary Job Responsibilities/Duties: 

The Immigration Services Community Navigator is responsible for, but not limited to: 

• Conduct outreach in immigrant communities to raise awareness of available legal and social services. 

• Assist clients with intake, documentation gathering, and appointment scheduling. 

• Provide navigation support for legal services, housing assistance, employment programs, and public benefits. 

• Maintain accurate records in the case management system and support data collection for reporting. 

• Collaborate with legal staff to ensure clients understand their rights and available legal remedies. 

• Refer clients to appropriate community-based organizations for non-legal services such as healthcare, mental health, and food assistance. 

• Participate in community workshops, Know Your Rights presentations, and public information campaigns.  

• Ensure all services are delivered in the client’s preferred language, using in-house multilingual staff or contracted interpretation services. 

• Support clients throughout their legal case lifecycle, including follow-up and coordination with service providers. 

Physical Requirements: 

• Ability to walk, stand, kneel, crouch, and bend over.   

• Ability to lift, reach, and handle objects weighing up to 25 pounds.   

• Ability to sit at a desk and work on a computer for prolonged periods.   

• Ability to travel to different locations within New York City, as needed.  

Work Environment / Schedule Requirements: 

• While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, employees may be required to work on or during evenings, weekends, and holidays.   

Qualifications: 

• High School Diploma or equivalent is required. 

• College degree or relevant certification (preferred). 

• Minimum of one (1) year experience in community outreach, case management, or immigrant advocacy (paid or volunteer). 

• Familiarity with NYC immigrant communities and social service systems. 

• Strong interpersonal, organizational, and communication skills. 

• Proficiency in Microsoft Office and case management platforms preferred. 

• Must be able to read, speak, write, and understand English for administrative purposes. 

• Fluency in Spanish, French, Creole, or other languages commonly spoken by immigrant communities is strongly preferred. 

• Must pass drug screening to be appointed. 

• This position may be subject to a series of investigations before and after appointment. 

Equal Employment Opportunity  

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.   

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”    

Competitive Benefits Package 

• Comprehensive Health, Dental and Vision Benefits for full-time employees   

• 403(b) Retirement Savings Plans   

• Loan Forgiveness Programs for eligible employees   

• Paid Holidays and Vacation   

• Paid Time-off   

• Vol Life Insurance and AD&D   

• Term Life and AD&D insurance   

• Long Term Disability   

• Employee Assistance Program support (EAP)   

• Commuter Benefits Program   

• Aflac: Short-Term Disability, CA, Accident and Hospital   

• Employee Discount Program   

False Statements 

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.    

At-Will Employment Disclaimer 

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.