IT AUTOMATION ENGINEER

THE ROLE

Own the design, development, and deployment of automation solutions across IT operations, reducing manual work and increasing operational efficiency. This is a hands-on, execution-focused technical role that blends traditional systems/scripting expertise with modern AI-assisted development. Success requires strong technical fundamentals, comfort working across Windows and/or Linux environments, and the judgment to use AI tools to accelerate engineering work — not replace the engineering itself.

KEY RESPONSIBILITIES

AUTOMATION DESIGN & IMPLEMENTATION

• Design, build, and deploy automation scripts and workflows across IT service and operations processes
• Identify manual, repetitive, or error-prone tasks and convert them into reliable automated solutions
• Implement automation across ticketing systems, monitoring tools, provisioning workflows, and internal tooling

SYSTEMS & SCRIPTING

• Hands-on experience administering Windows and/or Linux environments
• Develop and maintain production-grade scripts (PowerShell, Bash, Python, or similar)
• Troubleshoot, debug, and harden automations running across mixed OS environments

AI-ASSISTED DEVELOPMENT

• Use AI tools (e.g., Copilot, Claude, ChatGPT) to accelerate code generation and speed up automation development
• Maintain full command of the underlying code and logic — able to read, validate, debug, and modify AI-generated code independently
• Treat AI as a productivity and speed multiplier, not a substitute for engineering understanding; this role requires an engineer who happens to use AI well, not an AI prompt operator

INTEGRATION & TOOLING

• Build integrations between internal platforms (PSA/RMM, ticketing, monitoring, cloud services) using APIs and webhooks
• Work with REST APIs and scripting interfaces to connect disparate systems into cohesive workflows

TESTING & RELIABILITY

• Test automations thoroughly before production deployment, including error handling and logging
• Monitor deployed automations for performance, failures, and drift; proactively remediate issues
• Build automations to be maintainable, not just functional

DOCUMENTATION & KNOWLEDGE

• Document automation architecture, logic, dependencies, and failure modes
• Maintain knowledge base content covering tools, scripts, and workflows built and supported

COMMUNICATION & COLLABORATION

• Partner with service desk, engineering, and leadership to identify high-value automation opportunities
• Clearly communicate technical concepts, tradeoffs, and limitations to both technical and non-technical stakeholders

WHAT WE'RE LOOKING FOR

• Hands-on experience implementing and deploying automation solutions in real production environments
• Solid background administering Windows and/or Linux systems
• Proficiency in scripting/programming (PowerShell, Python, Bash, or similar)
• Practical experience using AI coding tools to generate and accelerate code, paired with the ability to independently read, understand, debug, and modify that code
• Working understanding of APIs, webhooks, and system integration concepts
• Strong troubleshooting and debugging skills across operating systems
• Proven ability to translate manual, repetitive processes into reliable, maintainable automation
• Comfortable operating in a fast-paced, ticket-driven MSP environment with shifting priorities

ROLE FOCUS

• Owns automation design, development, and deployment — not ticket coordination or process enforcement
• Uses AI as a force multiplier for engineering speed and output, never as a replacement for technical understanding or code ownership
• Acts as a hands-on technical resource focused on eliminating manual work and increasing operational efficiency across the organization

At Netrio, our people are at the heart of everything we do. Guided by our core values—Empathy, Partnership, Integrity, Accountability, and Innovation—we foster a culture where collaboration and trust drive real impact. We believe in listening first, delivering on our promises, and pushing the boundaries of what’s possible with technology. If you’re passionate about making a difference and want to be part of a team that grows together and leads with purpose, we invite you to explore our open opportunities and join us on our mission.
Netrio is a managed service provider (MSP) delivering IT and cybersecurity services across a wide range of clients, environments, and technologies.