RSA - Senior Sales Operations Manager

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team!  For more information, go to rsa.com.

We are seeking a strategic and hands-on Sr Sales Operations Manager to optimize our sales engine and drive predictable revenue growth.

You will partner closely with Sales Leadership, Marketing, Product, and Finance to streamline workflows, improve data-driven decision making, and accelerate sales productivity in a fast-paced environment.

Principal Responsibilities:

• Optimize the sales technology stack, with primary responsibility for Salesforce (or equivalent CRM).
• Ensure high data quality and integrity through regular audits, governance processes, and cleanup initiatives.
• Support sales forecasting, pipeline management, and weekly/monthly reporting for leadership.
• Design, document, and continuously improve sales processes and workflows (lead routing, opportunity stages, approval processes, quoting/contracting, etc.).
• Identify operational bottlenecks and implement scalable solutions, including automation and process standardization.
• Working with the Director of Revenue Operations, create and maintain sales playbooks, battle cards, objection handlers, and other enablement content in partnership with Marketing and Product teams.
• Deliver or coordinate ongoing training sessions on tools, processes, product updates, and best practices.
• Ensure sales team alignment to sales processes, policies and procedures
• Capture and maintain how-to documents for sales operations team
• Document Sales Operations best practices
• Other core expectations as defined and requested by your direct supervisor/manager and sales leadership

Cross-Functional Collaboration & Strategy

• Partner with Sales, Marketing, Product, and Customer Success to align on go-to-market initiatives, product launches, and revenue processes.
• Provide actionable insights and recommendations to leadership based on sales data and performance trends.
• Lead or contribute to special projects such as CRM migrations, new tool implementations, or sales methodology rollouts.
• Act as a trusted advisor to frontline sales managers on operational and enablement best practices.

Required Experience & Education

• 5+ years of progressive experience in Sales Operations, Revenue Operations, or a combined Sales Ops & Enablement role.

• Strong proficiency with sales tools and platforms (e.g., Salesforce, Clari, Zoominfo, or similar).
• Familiarity with sales methodologies (e.g., MEDDPICC, SPIN, Challenger).

• Excellent analytical and problem-solving skills with a data-driven mindset.
• Ability to translate complex data into clear insights and actionable recommendations for non-technical stakeholders.
• Collaborative team player with exceptional communication and presentation skills.
• High attention to detail combined with the ability to thrive in a fast-paced, ambiguous environment.
• Bias for action and ownership mentality—comfortable rolling up sleeves to get things done.
• Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality
• Demonstrates highest level of detail orientation and organizational skills
• Demonstrates a sense of urgency to attain and exceed desired results
• Displays excellent troubleshooting and creative problem solving skills, know when to act quickly
• Ability to articulate needs for process improvements

Preferred Qualifications

• Background in both sales operations and sales enablement.
• Strong knowledge of CPQ and quote-to-cash processes.

This role is ideal for someone who loves building scalable systems, diving into data, and making sales teams more efficient and effective.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. RSA will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All RSA employees are expected to support this policy and contribute to an environment of equal opportunity.

If you need a reasonable accommodation during the application process, please contact rsa.global.talent.acquisition@rsa.com. All employees must be legally authorized to work in the US. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.