Billing Specialist

We’re a determined to deliver organization that’s hyper-focused on bettering our local communities and empowering those we serve. We believe that every individual, wherever they may go, should have access to clean water, clean toilets, and overall good hygiene. Together, we leverage the power of portable sanitation to better the communities we serve and empower the American worker to achieve more by saving time and resources.

As a member of our team, you will receive great wages, paid time off, retirement contributions, company-provided medical benefits, and plenty of overtime opportunities.

We are seeking a detail-oriented and organized individual to join our Billing team as a Billing Specialist. This position is responsible for coordinating daily billing activities, ensuring the accurate and timely processing of invoices, and managing 28-day and monthly billing cycles. Additional responsibilities include maintaining billing accuracy, processing customer billing requests, and resolving invoice discrepancies.

The ideal candidate is dependable, proactive, and able to manage multiple priorities while maintaining accuracy and meeting deadlines. Strong communication skills and the ability to collaborate effectively with internal departments and customers are essential for success in this role.

Key Responsibilities:

Job responsibilities include (but are not limited to) the following: 

• Close and process work orders daily to ensure accurate and timely invoicing. 
• Coordinate and manage 28-day and monthly billing cycles. 
• Perform quality control reviews to ensure billing accuracy and compliance with established procedures.
• Assist customers with online bill payments, invoice access, and billing portal inquiries.
• Review and process customer requests for credits, billing adjustments, and invoice corrections. 
• Maintain and manage customer billing platforms, including Ariba and Coupa. 
• Prepare, review, and process customer lien waivers. 
• Monitor and respond to billing requests submitted through Microsoft Teams. 
• Collaborate with internal departments and customers to resolve billing discrepancies and inquiries.

Qualifications and Skills: 

• Associate degree or a minimum of two years of relevant work experience preferred. 
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Strong attention to detail and commitment to maintaining accurate billing records.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and communication skills, with the ability to work effectively both independently and as part of a team.

Artificial Intelligence (AI) Transparency Statement

Service Sanitation may use artificial intelligence (AI) tools to assist with certain aspects of the hiring process, including reviewing applications, identifying qualifications, organizing applicant information, and facilitating communications or interview scheduling. These AI tools are used solely to support the efficiency and consistency of our recruitment process and do not make employment decisions.

By submitting your application, you acknowledge that AI-assisted tools may be used during the recruitment process. All hiring decisions are made by qualified members of our hiring team after a comprehensive review of each applicant's qualifications, experience, and overall fit for the position. Service Sanitation is committed to maintaining a fair, consistent, and non-discriminatory hiring process in compliance with all applicable employment laws.