About the role

Reports to: Lead, Manager, Senior Manager, Assistant General Manager, and General Manager.

Salary:  $19.65-$22, non-exempt position. Specific starting wages are dependent on location and experience. Level 1

Hiring Specifics: Seasonal, Part-time and Full-time positions. 

What you'll do

A Staffer knows their zone/department inside and out, needs little supervision from management, and desires to maintain the Sports Basement brand with their leadership skills. You work directly with the Lead and Management team to ensure the day-to-day operations and expectations of their zone/department are being met. You are a positive leader who contributes to the overall morale of the store, and you continuously work to uplift staff in your zone. You assist with the day-to-day management of the zone/department by ensuring daily task lists are completed, delegating roles to staffers in their zone/department, and following through on projects. You provide WOW customer service and are a role model for fellow staffers. You understand what makes Sports Basement awesome and unique. You typically do not have staff to oversee, but will step up as needed to ensure the work gets done, and will work primarily on the sales floor in their assigned zone/department. If you love talking about outdoor gear, this is the position for you! From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most.

Customer Service

• Provide outstanding (WOW) customer service.
• Proactively improve your skills and product knowledge through SB/vendor training, product use, and participation in those activities.
• Customers find you approachable and are comfortable coming to you with questions, concerns, or issues.
• Be an expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service.
• Learn to implement SB's Security Policy.

Product Management

• Identify merch priorities for their zone/department and work with their lead and manager to create a daily plan of action. 
• Work with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department.
• Collaborate with the merchandising team to create awesome department/zone displays.
• Work with department staff and Merchandising Team, to ensure all incoming product is merchandised efficiently, effectively, and safely.

Staff Experience & Development

• Create an inviting ambiance by maintaining a clean, organized, and safe work environment for customers and staff.
• Maintain open communication within your zone/department and with staff and customers. 
• Efficiently prioritize and execute daily tasks/goals, projects to achieve organizational goals in a timely manner independently or as a team.

Business Experience

• Stay up-to-date with all company information and quickly implement department initiatives.
• Ability to effectively communicate both written and verbally.
• Is a self-starter and understands how to prioritize daily workload.
• Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience.

Qualifications

• Previous retail or industry experience. A desire to grow into a leadership role.
• Passionate sports or outdoor enthusiast is a plus .
• Ability to create a WOW experience for every customer.
• Strong verbal and written communication with customers and staff.
• Attention to detail
• Basic computer skills
• Flexibility and adaptability as your role day to day might change.
• Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
• Maintain a clean and safe work environment
• Time management skills and problem-solving skills
• Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms).

Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).

About Sports Basement

Since 1998, Sports Basement has been more than a sporting goods store - we're a community hub offering the best brands at Basement prices, with giving back baked into our DNA. What started as a weekend-only shop in a San Francisco warehouse has grown into multiple fully stocked Bay Area locations, several newly opened Southern California stores, in-house snow and bike shops, a thriving rentals program, and a robust e-commerce website at sportsbasement.com. We've come a long way, and we couldn't be prouder of the company we've become.

Our Mission

We're here to help our communities shine a little brighter, live a little greener, and make the outdoors more fun and accessible for everyone. Because your gear is more than just stuff, and we're more than just a store.

Our Core Values

A lot of companies say they care about customers, community, and the environment. We do too - but what sets us apart is how we actually live those values every day. A few principles that guide us:

• Couches before profit
• Economical vs. Extravagant
• Volunteer vs. Donate
• Proximity vs Productivity
• O.K. is not O.K.
• Doers vs. Degrees
• Creativity before efficiency
• Autonomy before rules
• YES! vs. NO
• Safety before speed

Benefits

Sports Basement offers competitive wages with real opportunities for advancement. Starting pay varies by location and experience - but the perks go well beyond the paycheck:

• Full health, dental, and vision coverage (full-time staff)*
• Profit-sharing bonus pool*
• 40% off our already low prices — for life (after 2,000 hours worked)
• A fully stocked kitchen with free breakfast, lunch, and/or dinner
• A free flight for every year-equivalent of hours worked
• Free skiing, camping, and biking trips through our Out of the Basement program
• Free use of rental gear
• 40% reimbursement on out-of-pocket costs for individual sports activities
• 401(k) plan
• Company ESOP retirement program*
• Flexible scheduling for students

*Seasonal team members are not eligible for our bonus program, ESOP, or health care plan.