About your team and position:

Our Inside Sales team is a brand-new function at Sundays—built specifically to own new customer acquisition and early retention. This is a small, high-performance team of 3–5 seasoned sales professionals who thrive on outbound phone work, hitting numbers, and genuinely connecting with customers over something they care about: their dogs.

As a Brand Ambassador on this team, you'll be the first live voice many new customers hear from Sundays. You'll reach out to new leads, activate new subscribers, and work to keep customers engaged and will be selling to both new and existing customers throughout their lifecycle. The goal being long-term retention. This is a true sales role with targets, commission, and regular performance incentives. Your impact will be measured and rewarded.

Your day-to-day:

• Make high-volume outbound calls to new leads and recently acquired customers, converting interest into committed subscriptions.
• Own the zero-to-90 retention window—proactively following up with new subscribers to keep them engaged, informed, and on-plan through their first three deliveries.
• Handle objections with confidence and close: whether it's price sensitivity, feeding questions, or general hesitation, you turn skeptics into advocates.
• Manage your pipeline with discipline—logging activity, tracking outcomes, and keeping your CRM current so nothing slips.
• Partner with the Concierge and Care teams to ensure warm handoffs and seamless customer experiences when needs go beyond sales.
• Represent the Sundays brand with energy and authenticity—customers can tell when you actually love what you're selling.

We'd love to hear from you if you have:

• You have 3–5+ years of direct sales experience—inside sales, B2C phone sales, subscription sales, or DTC. Customer service experience alone does not qualify.
• You have a proven track record of hitting or exceeding targets—you know your numbers, you own them, and you can speak to them.
• You have exceptional verbal communication skills: clear, confident, persuasive, and warm. You're a natural on the phone.
• You have the ability to build rapport fast, handle objections without a script, and close without being pushy.
• You have a genuine love of dogs and an enthusiasm for the Sundays mission that comes through in every conversation.
• This is a remote position but our preference is for those who are remote or who are willing to travel to Cleveland on a monthly basis

Why Join Us?

At Sundays for Dogs, we believe that great companies are built by people who care deeply. Our team is made up of genuine dog lovers who are passionate about making dogs healthier and helping them live longer, fuller lives. We prioritize psychological safety, honest conversation, and continuous learning.

We're collaborative, intellectually curious, and genuinely interested in why things work the way they do. We celebrate wins together, learn openly from setbacks, and show up for each other with respect and humor. Every decision we make comes back to our commitment to the dogs and families we serve.

On this team specifically: your performance will be recognized and rewarded because we believe great sellers deserve more than a base salary and a pat on the back.

• Competitive base + commission + regular performance incentives tied to individual and team targets
• 401(k) plan with employer match – invest in your future.
• Annual work-from-home stipend – set up your workspace for success.
• Competitive Medical, Dental, Vision plans – company covers 80%.
• Sundays subscription for your pup! – because we care about your furry friends.
• Parental leave & PAWrental leave – support for growing families, both human and pet.
• Discounted pet insurance – keep your pets happy and healthy.

**RECRUITING SCAM ALERT**

We’ve been made aware of scammers impersonating Sundays for Dogs and inviting candidates to interview via Microsoft Teams.

To protect yourself, please note:

• We do not conduct interviews over Microsoft Teams.
• All interview scheduling communications will come from one of the following domains: @ats.rippling.com (our official applicant tracking system) or @sundaysfordogs.com.

If you receive outreach from any other email domain or are asked to communicate outside of these channels, it is not from our team.

We strongly suggest you do not share any personal or confidential information if you are unsure about the legitimacy of the communication.

If you have questions about whether a message is legitimate, contact us directly at people@sundaysfordogs.com.

About Sundays for Dogs

Sundays for Dogs is a founder-led, direct-to-consumer brand reimagining pet food so dog owners can spend more quality time with their dogs — now and later. We make human-grade, air-dried food that supports long, healthy lives, and we build our company around shared core values that guide how we work and how we treat each other.

We’re headquartered in Cleveland, Ohio, with a primarily remote team of ~50 full-time employees across the U.S. While we work distributed day to day, we come together in person on a quarterly basis because relationships matter. Our business today is 100% DTC, with our subscription model at the core of how we serve customers — and we’re building to scale with intention. We’re just getting started...