About Terra Remote Sensing Inc.

Terra Remote Sensing provides international geospatial data acquisition, processing and delivery in terrestrial, marine and transitional environments. We offer world-class expertise in digital airborne mapping, hydrographic charting, marine geophysics, and geomatics support services. Our mantra is to work in partnership with our clients from project concept through delivery and provide support that extends beyond individual projects.

This role is a key part of the IT and R&D team. This role's primary focus begins with hands-on desktop support and hardware tasks, and evolves into support and junior systems administration responsibilities (e.g., Entra ID, Intune, and supporting systems via SSH) as the individual grows and learns. The role also helps ensure operational data is reliably retrieved from the field, backed up, documented, and stored according to established practices. This role is suitable for a recent graduate, who is driven to learn, resourceful, and self-directed. The successful candidate is a good communicator, a proven team player, proactive, a good problem solver and gets up to speed quickly.

Responsibilities

Reporting to the IT Supervisor, this position includes core (basic) responsibilities and learning.

Basic Tasks (Core Responsibilities)

·         Provide efficient, friendly internal IT customer support.

·         Maintain and organize the ticket system as the first point of contact for staff.

·         Build/upgrade computers, deploy hardware, and maintain accurate hardware inventory (including proactive planning and tracking).

·         Support desktop OS/software updates and coordinate hardware upgrades.

·         Maintain configuration, performance, and usability of staff workstations.

·         Test new software, patches, and configurations (and document outcomes as needed).

·         Set up and deploy IT equipment for new and existing staff (onboarding, moves, changes).

·         Retrieve operational data from field systems/devices and place it on the appropriate network location quickly for processing; validate completeness and escalate missing/corrupt data issues.

·         Create and maintain standardized folder structures for new projects, following naming conventions and access controls to support efficient collaboration and traceability.

·         Support archive retrieval for older projects by locating and restoring archived datasets and project materials to the appropriate working location when requested.

·         Archive completed projects according to established procedures, including verifying final deliverables, organizing project folders, and ensuring required data is stored in the correct long-term location.

·         Create and maintain clear documentation (procedures, runbooks, configuration notes, and data handling logs) to support consistent IT support and data management processes.

Tasks to learn with time

·         Provide Tier 2 troubleshooting and resolution for desktop, endpoint, and network-access issues; document fixes, identify recurring problems, and escalate to senior IT or vendors when required.

·         Support endpoint management activities using Microsoft Intune (enrollment, configuration profiles, compliance checks, application deployments, and troubleshooting) following documented procedures.

·         Support basic Linux/Unix tasks using documented procedures (including SSH access where appropriate), and maintain notes/runbooks to ensure repeatable support actions.

·         Contribute to additional projects as they arise.

Qualifications

Minimum Qualifications

·         Related degree or program of study.

·         Excellent verbal and written communication skills.

·         Ability to use an organized and methodical approach to prioritize and work efficiently with multiple demands.

·         Ability to troubleshoot.

·         A team player willing to help out with other office matters from time to time, honesty and dependability are a must.

Some other experiences we will look for to fill this role:

·         Pursuing (or interested in pursuing) AZ-800, AZ-801, and CCNA (or similar certifications).

·         Some working knowledge of Active Directory, FTP, VPN, etc.

·         Exposure to or interest in Entra ID (Azure AD) and Intune, and basic command line/SSH troubleshooting, is an asset.

·         Knowledge of or interest in Linux and BSD is a definite asset.

·         A keen interest in Open Source.

·         An interest in building automation tools via scripting, programming etc is a definite asset.

·         A personal interest in geography and the world of digital mapping is a ‘nice to have’ too.

·         Ability to work evening and weekend shifts on occasion, as required.

Job Classification

Location:

Due to the hands-on nature of the job, the work is to be performed in the North Saanich, B.C office location.

Job type:
Full-time hours.  This position is eligible for overtime.