Commercial Operations Manager

Position Overview

Thomas Park Management is seeking an experienced, highly motivated Operations Manager to work directly alongside the Executive Vice President of Thomas Park Management to help drive the day-to-day operations, projects, processes, and strategic initiatives of the property management division.

This is a role for someone who likes to get things done. The Operations Manager will take ownership of projects and action items, keep initiatives moving forward, identify opportunities to improve how we work, and ensure that ideas turn into execution.

The right person is organized without being rigid, comfortable juggling competing priorities, and willing to jump into whatever needs attention. They should have enough familiarity with commercial real estate and property management to understand the business, while bringing strong operational, administrative, and project management experience.

We are looking for someone with energy, curiosity, tenacity, and a strong sense of ownership. This person should not need to be continuously reminded about outstanding items. They see what needs to happen, determine the next steps, bring the right people together, and drive the work through completion.

Key Responsibilities

Operations & Execution

• Partner closely with the Executive Vice President of Thomas Park Management to execute departmental priorities and initiatives.

• Own and manage projects from initial ideas through implementation and completion.

• Maintain visibility into open projects, deadlines, deliverables, and action items across the property management business.

• Follow up proactively with team members and stakeholders to keep projects moving and ensure commitments are completed.

• Identify operational gaps, inefficiencies, recurring challenges, and develop practical solutions.

• Build and improve processes, workflows, checklists, templates, and standard operating procedures.

• Help create greater consistency and accountability across the property management portfolio.

• Step into projects or operational needs that may not have an obvious owner and move them forward.

Project Management

• Manage multiple projects simultaneously while maintaining clear priorities and deadlines.

• Translate meetings, conversations, and ideas into defined action items, owners, timelines, and next steps.

• Coordinate cross-functional initiatives involving Property Management, Property Accounting, Building Engineering, Human Resources, and other Thomas Park teams.

• Track progress, identify roadblocks, and escalate issues when necessary.

• Prepare project updates and provide leadership with clear visibility into progress and outstanding decisions.

• Ensure projects do not lose momentum after the initial meeting or discussion.

Property Management Operations

• Support operational initiatives across the Thomas Park Management portfolio.

• Work closely with Property Managers and other team members to understand their day-to-day challenges and identify opportunities to improve systems and processes.

• Assist with operational reporting, documentation, vendor processes, property initiatives, and other portfolio-wide projects.

• Support onboarding and implementation of new properties, systems, vendors, or processes as needed.

• Help ensure departmental standards and procedures are consistently implemented across properties.

Technology & Systems

• Comfortable working across technology platforms and learning new systems quickly.

• Experience working within a CRM, project management platform, or similar business management system.

• Familiarity with AI tools and an understanding of how they can be used to improve everyday productivity and efficiency.

• Comfortable using technology to organize information, track projects and action items, and improve team workflows.

• Willing to learn and adopt new tools as Thomas Park Management's systems and processes evolve.

Team & Leadership Support

• Serve as a trusted operational partner to the Executive Vice President of Thomas Park Management.

• Build strong working relationships across departments and levels of the organization.

• Help create accountability while maintaining a collaborative and solutions-oriented approach.

• Anticipate needs rather than waiting for assignments.

• Be willing to roll up your sleeves and handle both high-level projects and detailed administrative work when necessary.

• Bring energy and momentum to the team and help create an environment where things move forward.

Qualifications

• Approximately 5+ years of progressive administrative, operations, project management, property management, or related professional experience.

• Experience within commercial real estate, property management, facilities management, , or related industry preferred.

• Working knowledge of property management operations and the ability to quickly understand the needs of Property Managers and building teams.

• Strong project management skills with demonstrated experience managing multiple initiatives, deadlines, and stakeholders simultaneously.

• Experience working with CRM and/or project management systems.

• Comfortable using modern technology and AI productivity tools.

• Exceptional organizational skills and follow-through.

• Highly resourceful, proactive, and able to work independently.

• Strong written and verbal communication skills.

• Strong judgment and ability to distinguish between what requires escalation and what can simply be handled.

• Comfortable working in a fast-paced environment with changing priorities.

• Ability to work primarily in the office 4-5 days per week.

What We Are Looking For

• A doer who naturally moves from conversation to action.

• A strong sense of urgency without sacrificing quality.

• Someone who does not let action items disappear.

• Someone who notices what needs to be done and takes ownership of it.

• Persistent and comfortable following up until something is complete.

• Enjoys creating order from ambiguity.

• Can manage the details while still understanding the bigger picture.

• Resourceful and willing to figure things out.

• Has the energy and tenacity to push projects through roadblocks.

• Works well with different personalities and knows how to get people moving without creating unnecessary friction.

• Comfortable saying, 'I will take care of it,' and then actually taking care of it.

Success in This Role

Success will not simply be measured by how many projects this person supports, but by how many projects and initiatives actually get completed.

About Thomas Park Property Management

Thomas Park Property Management provides full-service management for commercial assets across retail, office, medical, and mixed-use sectors, supporting both owned and third-party portfolios.

Thomas Park Property Management operates within the Thomas Park Holdings platform, delivering operational oversight and tenant experience with a focus on consistency, accountability, and performance.