About the Role

Responsible for coordinating and scheduling personnel, vehicles, and equipment to ensure timely and efficient operations. This role monitors incoming requests, assigns tasks to field staff, tracks progress, and communicates updates to both customers and internal teams. Dispatchers play a critical role in maintaining operational efficiency, responding to issues in real time, and ensuring safety and compliance with company procedures.

What You'll Do

Scheduling & Coordination

• Receives service requests and schedule field staff accordingly
• Scheduling inspections with Install Companies
• Assign routes and adjust schedules based on priority and availability
• Monitor vehicle locations and service progress in real time
• Review jobs from previous day and reschedule jobs that are not completed or require a go back

Communication

• Maintain constant communication with field staff via phone or Service Titan
• Provide updates, directions, and support as needed
• Relay customer concerns or service changes promptly

Record Keeping

• Maintain accurate logs of calls, routes, and service details
• Prepare daily activity reports and update dispatch systems
• Ensure documentation complies with company policies and regulations

Problem Solving

• Respond quickly to emergencies, delays, or service disruptions
• Re-route drivers when necessary to maintain efficiency
• Resolve scheduling conflicts and customer complaints professionally

Customer Service

• Answer incoming calls and provide accurate information
• Confirm service appointments and delivery times
• Maintain a professional and courteous demeanor at all times

Who We're Looking For

Required Qualifications

• High school diploma or equivalent (Associate’s degree preferred)
• 4+ years of experience in dispatching, logistics, transportation, or customer service
• Proficiency with Service Titan, GPS systems, and Microsoft Office
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills

Preferred Skills

• Knowledge of local geography and traffic patterns
• Ability to work under pressure in fast-paced environments
• Basic understanding of DOT or industry regulations
• Strong attention to detail and time management skills

What We Offer

• Competitive pay
• Opportunities for learning & career development
• Health, dental, and vision insurance + 401k options
• Paid time off
• A workplace where you will feel valued, respected, and rewarded for your hard work!

About Virginia Septic

Virginia Septic has served the greater Washington, D.C. region since 2010 and now covers all of mid-Atlantic Virginia from offices in Fairfax and Marshall. As a sister company of Soils Inc., we handle everything from septic inspections and installation to pumping, maintenance, repair and emergency service. We're a fully licensed team built on responsive service, technical expertise, and integrity, and we invest in training our people so they can grow with us. If you want hands-on work that keeps homes and communities running, we'd love to hear from you.