Who We Are

Zion HealthShare is a nonprofit medical cost-sharing program that provides an organized structure for members to contribute toward each other’s medical costs. We offer individuals and organizations across the country an affordable alternative to insurance; this provides peace of mind. Our goal is to be America’s leading HealthShare. We strive to meet our members’ needs on a personal level by following our core values: innovation, excellence, transparency, and community.

Everything we do for our members is to ensure they feel respected and to let them know we truly care about their needs. Our mission is to change the healthcare industry by connecting like-minded individuals to an innovative and affordable medical cost-sharing community.

About the role

Zion HealthShare is a rapidly growing 501(c)(3) healthshare organization serving more than 76,000 members with over $140M in annual member contributions. The organization is transitioning its complete technology estate to direct internal ownership. The Chief Information Officer builds and leads that function: applications, infrastructure, security, data, vendor management, the organization's AI strategy and governance, and the technology team and budget. This is a build role reporting to the President, with regular visibility to the Board of Directors and its technology oversight function.

What you'll do

• Lead the organization's technology strategy and oversee the successful transition of critical systems, platforms, and vendors.
• Manage enterprise applications, including the member portal, mobile app, CRM, payment platform, and other business systems.
• Direct cloud infrastructure, identity management, cybersecurity, and IT operations to ensure secure, reliable technology services.
• Develop and maintain information security, HIPAA compliance, risk management, and incident response programs.
• Oversee technology vendors, contracts, system integrations, and third-party service providers.
• Establish and improve IT processes, including onboarding, offboarding, help desk operations, access management, and service standards.
• Ensure business continuity through backup, disaster recovery, and data governance strategies.
• Drive the organization's AI strategy by identifying opportunities to improve member experience, operational efficiency, and business processes while maintaining appropriate governance.
• Build, mentor, and lead the internal technology team while managing departmental budgets and technology roadmaps.
• Provide strategic technology leadership to executive leadership and the Board by reporting on initiatives, risks, security, compliance, and organizational readiness

Qualifications

• 12+ years of progressive technology experience with 5+ years in senior IT leadership (VP, Senior Director, or Head of IT/CIO scope).
• Experience leading a platform migration, carve-out, or vendor separation in a regulated or health data environment.
• Hands-on ownership of CRM/ERP estates (Zoho or Salesforce strongly preferred), cloud infrastructure (AWS or Azure), and identity platforms.
• Working knowledge of HIPAA Security Rule requirements and risk-based frameworks (NIST CSF); experience standing up or maturing a security program.
• Demonstrated vendor management across managed services, staff augmentation, and development partners, including offshore models.
• Experience delivering AI or automation solutions in business operations, with a working grasp of AI governance and data protection in regulated environments.
• Experience building teams and budgets from an early state; nonprofit or healthshare familiarity is a plus, not a requirement.

Benefits

• Medical, dental, and vision benefits
• 401(k) plan with company match
• Paid time off (PTO)
• Short-term disability insurance
• Life Insurance
• Paid holidays