Associate Director, Veterans Health, PI-CoPCE

About AAPCHO

The Association of Asian Pacific Community Health Organizations (AAPCHO) was formed in 1987 by community health centers primarily serving medically underserved Asian/Asian American (A/AA) & Native Hawaiian/Pacific Islander (NH/PI) communities. The goal of these organizations was to create a national voice to advocate for the unique and diverse health needs of A/AA and NH/PI communities and the community health providers that serve those needs.

AAPCHO’s mission is dedicated to promoting advocacy, collaboration, and leadership that improves the health status and access of A/AA and NH/PI communities within the continental U.S., Hawai’i, U.S. Territories, and Freely Associated States. Our vision is to be a national leader and critical voice for A/AA and NH/PI community health centers and consumers, ensuring that our communities have better access to affordable, high quality, and culturally and linguistically proficient health care.

OUR VALUES 

The following shared values underlie every aspect of AAPCHO and its member health centers’ functions and operations: 

• Health care is a right not a privilege - All people must have access to affordable quality care, regardless of language, culture, immigration status and ability to pay. No one is turned away due to inability to pay and our services and policies are designed to eliminate barriers and provide access to all. 
• Wellness - Health is much more than the absence of disease. It includes physical, mental and spiritual well-being for individuals, families and communities. We acknowledge and respect different definitions of wellness and health within our communities. 
• Community Accountability and Empowerment - Communities are the experts on their own health and essential participants in the health of their communities, families and selves. Our services and programs are informed by and responsive to community voices. 
• Diversity as Strength - AA and NHPI communities are rich in diversity of language, cultural heritage, spirituality, history, experience, health beliefs and practices. Many have undergone the hardships of war, colonization, poverty, or immigration to a foreign land. We honor and value the strengths of every culture and individual. 
• Collaboration Among Communities of Color – Communities of color share a history of disparities and exclusion as well as a common interest in health and health care equity. Through collaboration, we learn from each other and grow stronger, while overcoming distrust and divisions that are fostered by competition for limited resource.

Pacific Islander Center of Primary Care Excellence (PI-CoPCE)

The Pacific Islander Center of Primary Care Excellence (PI-CoPCE) strengthens primary care and community health partnerships across the continental U.S., Hawai’i, and the U.S.-Affiliated Pacific Islands (USAPI): the Commonwealth of the Northern Mariana Islands (CNMI), Guam, Palau, American Samoa, the Federated States of Micronesia (FSM), and the Republic of the Marshall Islands (RMI).

Current and emerging projects address diabetes prevention and self-management, health systems capacity building, workforce development, quality improvement, data modernization, and training and technical assistance for health departments, health centers, and community-based organizations. PI-CoPCE’s training portfolio is delivered through the Pacific Academy of Wellness and Health (PAoWaH).

About the role

Position: Associate Director, Veterans Health, PI-CoPCE

Department: Pacific Islander Center of Primary Care Excellence (PI-CoPCE)

Reports To: PI-CoPCE Director 

FTE: 1.0 FTE

Status: Non-Exempt, benefitted

Salary:  $75,000 - $90,000 

Start Date: ASAP

Location: Remote; Hawai’i Preferred

Work Hours: This position is expected to be accessible during working hours across the U.S.-Affiliated Pacific Islands (USAPI) time zones, including Guam, the Commonwealth of the Northern Marianas Islands, American Samoa, the Federated States of Micronesia (FSM), Palau, and the Republic of the Marshall Islands (RMI).

Travel: Required.  

What you'll do

The Associate Director, Veterans Health provides high-level support in a lead position to ensure that all program collaborators, participants, and community partners successfully achieve the goals of the VA Boots Pasifika program. The Associate Director is a critical member of AAPCHO’s Pacific Islander Center of Primary Care Excellence (PI-CoPCE) team, providing in-region infrastructure and support and ensuring responsiveness through coordination of communications and key activities, including administrative and meeting coordination of subject matter experts (SMEs) across Hawai’i and the USAPI. This role requires strong organizational communication, and coordination skills, along with the ability to work collaboratively across diverse teams and community stakeholders. The role also serves as the critical onsite administrative liaison with the program’s lead partner, the Center for Pacific Islander Veterans’ Health.

The Associate Director reports to the Director of PI-CoPCE and will work day to day with the Director to ensure program progress is on track. The Associate Director will assist in setting program priorities, review tracking and reporting, and route items to the Director for approval. The role does not currently supervise staff and does not hold approval authority for expenditures or contracts, however may have the potential to as the program grows. The Associate Director also works closely with the PI-CoPCE Lead, an external consultant who serves as the program’s lead advisor on content, SME engagement, and strategy. The lead advisor provides guidance and subject matter input but does not supervise the Associate Director, assign duties, or set performance expectations; supervision and priorities remain with the Director.

Administrative and Programmatic (85%)

• Lead implementation of the VA Boots Pasifika work plan in conjunction with the PI-CoPCE Director, ensuring consistency and alignment across multiple grants.
• Oversee administrative coordination of program documents, call schedules, and team communications, internally with staff and externally with affiliate site partners and SMEs, including meeting notes, distribution, and follow-up.
• Serve as the primary contact for SMEs across Hawaiʻi and the U.S.-Affiliated Pacific Islands (USAPI), including onboarding, scheduling of their contributions, communication of expectations and timelines, and follow-up.
• Maintain a current roster of SMEs with contact information, availability, assignments, and status. Monitor SME deliverables and engagement, and resolve delays or concerns, escalating to the PI-CoPCE Director as needed.
• Centralize and coordinate scheduling and communications among PI-CoPCE staff, PI-CoPCE affiliate partner sites, and SMEs.
• Plan, schedule, organize, and facilitate program meetings and teleconferences across Hawaiʻi and the USAPI, including time-zone-aware scheduling, invitations, agendas, minutes, and action-item tracking.
• Coordinate logistics and communications for in-region PI-CoPCE meetings, trainings, convenings, and presentations, working with AAPCHO’s travel agency, venues, and affiliate site hosts as appropriate. Maintain a calendar of program meetings, events, and deadlines.
• Lead the design, implementation, and follow-up of training and technical assistance (T/TA) services, and track, analyze, and respond to T/TA requests from affiliate partners.
• Centralize and curate the repository of program-developed materials and resources, and maintain organized program files, trackers, and records.
• Manage tracking of SME consultant agreements, invoices, and payments, reviewing documentation and routing it to the PI-CoPCE Director for approval.
• Maintain consistent, courteous communication with key partners, keeping the PI-CoPCE Director and PI-CoPCE Lead informed.

Communications and Media (10%)

• Coordinate the efforts of SMEs and other contributors to the Boots Pasifika curriculum and other program materials to ensure materials are consistent, current, and ready for use.
• Prepare other program materials and communications as assigned.

General Agency (5%)

• Foster an environment that promotes trust and cooperation among staff, management, members, partners, and clients.
• Attend AAPCHO and PI-CoPCE staff and program meetings and events as needed.
• Participate in agency functional teams and ad hoc committees.
• Represent AAPCHO and PI-CoPCE in meetings and conferences, as appropriate.
• Perform other duties as requested by the PI-CoPCE Director.

Qualifications

• Master’s degree in a health-related field, or commensurate experience working with Native Hawaiian and Pacific Islander populations and health disparities.
• Familiarity and experience working with Veterans, Veterans health system.
• Knowledge of public health issues, including the social determinants of health, that affect Asian American, Native Hawaiian, and Pacific Islander communities.
• Demonstrated experience leading program coordination, scheduling, and logistics for multiple stakeholders, ideally across time zones, including facilitating groups, presentations, and online meetings.
• Strong organizational skills and attention to detail, with the ability to prioritize a varied and demanding workload under tight deadlines while maintaining quality, to oversee accurate tracking of records, agreements, and invoices, and to handle confidential information with discretion.
• Excellent interpersonal, written, and verbal communication skills, including the ability to work onsite with partner organizations and represent AAPCHO and PI-CoPCE professionally.
• Motivated, resourceful, and flexible, with creative problem-solving and leadership skills and the ability to work independently and as a team member in a fast-paced, changing environment, partnering with the PI-CoPCE Director and collaborating with advisors and external consultants, including the PI-CoPCE Lead.
• Willingness and ability to travel and to work across time zones.
• Proficiency with Google Suite, macOS, MS Office, and Zoom, and the ability to learn other platforms quickly.
• Commitment to supporting and implementing the mission and goals of AAPCHO.