Pronunciation: a:rine [uh-reen]. Noun: Arine is a name of Basque origin meaning "light." Arine illuminates the possibilities with medication management to deliver comprehensive economic and health outcomes. 

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. 

Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers. 

Why is Arine a Great Place to Work?:

Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.

Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.

Momentum That Matters - In just over eight years, Arine has grown into one of the fastest-growing healthcare AI companies, serving more than 45 million members through partnerships with leading health plans nationwide. Recognized on the Inc. 5000 list for two consecutive years, we're combining rapid growth with meaningful impact on the quality, cost, and outcomes of care.

The Role:

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of a Clinical Support and Pharmacist Team Lead, you will be responsible for making outbound calls to pharmacies to intervene in patient cases identified by Arine's platform. These calls will involve resolving or escalating medication-related issues.

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

This is a temporary position expected to last through December 2026. 

What You’ll be Doing:

• Engaging pharmacies by phone to deliver Arine's services on behalf of patients’ health plans. The expectation is 75-100 outbound calls each day
• Identifying and creating follow up tasks and for escalation  to a pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Accurate record keeping in Arine's software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Undertaking other assigned projects

Who You Are and What You Bring:

• At least 6 months of experience in a high volume call center in a healthcare environment with some knowledge of basic medical terminology and medication names (brand and generic)
• Ability to manage questions and/or resistance from pharmacy staff and escalate appropriately
• Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems
• Ability to prioritize effectively and work in a fast-paced environment
• Excellent written and oral communication skills
• Understanding of PHI access regulations and responsibilities
• Comfort with repetitive work and working in a metrics-driven, call center environment where outcomes and quality are tracked
• Demonstrated reliability, accountability, and follow-through 
• High attention to detail with a strong commitment to documentation accuracy
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment
• Comfort learning and using new technologies, including clinical software platforms
• A team player mindset with the ability to work independently
• Openness to coaching, feedback, and continuous learning
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Nice-to-Haves:

• Experience with auto-dialers

Remote Work Requirements:

• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be during the interview process, onboarding, and for team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $17-20/hour.

Job Requirements:

• Ability to pass a background check
• Must live in and be eligible to work in the United States

Information Security Roles and Responsibilities:

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.

Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!

Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.

For security purposes, official communications from Arine will only come from @arine.io email addresses or through our authorized platforms, including Rippling, TurboCheck, Jobma, and Checkr. If you receive a message claiming to be from Arine through another source, or if you have concerns about its authenticity, please contact us before sharing personal information or taking any action. We will never request payment or sensitive personal information (copy of government-issued ID, social security number, bank details, etc.) during the recruiting process.

Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.