At Bayvrio, we're transforming the future of pharmacy benefit management. Our intelligent technology platform and dynamic marketplace are designed to put control back in clients' hands. Our solution enables organizations to customize pharmacy benefit strategies that align with their unique needs—driving measurable savings while improving access and quality of care. By combining smart technology with a curated, modular marketplace, we challenge the limitations of today’s broken system.  

We are looking for passionate, innovative people to help lead to that change. Every team member has the opportunity to make a real impact by helping develop solutions that increase transparency, flexibility, and choice for our clients and the patients they serve. Joining Bayvrio means becoming part of a collaborative team where your ideas are valued, your contributions matter, and your professional growth is supported. Ready to make an impact? Join a team that's redefining healthcare technology while building a career you'll be proud of.

About the role

The Senior Manager, Project Implementation is entrusted with orchestrating the successful onboarding and implementation of new health plan, employer group, and third-party administrator (TPA) clients onto the company's pharmacy benefits management (PBM) software platform. This leadership role governs the implementation team, establishes best practices, and ensures the consistent delivery of high-caliber client implementations from contract execution through go-live and transition to account management. The Senior Manager collaborates closely with executive leadership and cross-functional departments, including technology, operations, clinical, finance, and account management, to drive operational excellence, refine implementation processes, and deliver an exceptional client experience. The ideal candidate brings extensive PBM industry expertise, formidable people leadership acumen, and a demonstrated record of managing complex enterprise implementations and high-performing teams.

This role demands a genuine leader and decisionmaker. The candidate must independently construct, direct, and stand behind client deliverables and meetings with minimal oversight, escalating only when circumstances are warranted.

What you'll do

●        Lead, mentor, and develop a team of Project Managers responsible for client implementations, providing coaching, performance management, and professional development.

●        Oversee the end-to-end implementation portfolio, ensuring projects are delivered on time, within scope, and aligned with client expectations and organizational objectives.

●        Establish implementation standards, methodologies, governance, and best practices to improve consistency, scalability, and operational efficiency.

●        Serve as the executive-level point of escalation for complex implementation issues, proactively resolving client concerns and mitigating project risks.

●        Partner with Sales, Account Management, Product, Technology, Clinical, Operations, Finance, and Executive Leadership to ensure seamless implementation planning and execution.

●        Oversee project resource allocation, workload balancing, and implementation capacity planning to support business growth and client commitments.

●        Command the leadership to review and monitor project plans, timelines, milestone tracking, risk assessments, and implementation progress to ensure successful project execution across the implementation portfolio.

●        Independently build and own project plans and schedules from the ground up for assigned client implementations, including task-level detail, dependencies, owners, and baseline dates.

●        Guide implementation teams through client discovery sessions, solution design, platform configuration, data integrations, testing, go-live readiness, and post-implementation transition activities.

●        Ensure successful implementation of PBM operational components including formulary configuration, benefit plan design, BIN/PCN provisioning, pharmacy network setup, eligibility processing, prior authorization (PA) workflows, claims adjudication, MAC pricing, and file integrations.

●        Drive continuous improvement initiatives by evaluating implementation workflows, identifying process gaps, implementing automation opportunities, and developing standardized documentation and templates.

●        Collaborate with Product Management and Technology teams to identify implementation-related product enhancements and prioritize client-driven improvements.

●        Support strategic organizational initiatives including new product launches, acquisitions, system upgrades, and enterprise implementation projects.

●        Foster a culture of accountability, collaboration, customer service, and continuous improvement across the implementation organization.

Qualifications

Education and Experience

●        Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, Project Management, or a related field; equivalent combination of education and experience considered.

●        Minimum of 5–8 years of progressive project management and client implementation experience within the pharmacy benefits management (PBM) industry; PBM experience is required.

●        Minimum of 2–3 years of leadership experience managing implementation teams or project management organizations preferred.

●        Demonstrated success leading complex enterprise client implementations involving health plans, employer groups, TPAs, or healthcare technology platforms.

●        Able to provide verifiable examples of personally building project plans from scratch, leading meetings, and owning executive-level deliverables.

●        Extensive knowledge of PBM operational workflows including claims adjudication, formulary management, benefit plan design, eligibility processing, pharmacy network administration, prior authorization, rebate operations, and electronic file integrations (EDI/SFTP/APIs).

●        Experience managing implementation portfolios with multiple concurrent enterprise projects.

●        PMP certification, Agile certification, Lean Six Sigma, or equivalent project management certification preferred.

●        Experience with SaaS healthcare platforms and healthcare technology implementations strongly preferred.

Knowledge, Skills, and Abilities

●        Exceptional leadership and people management skills with demonstrated success developing high-performing implementation teams.

●        Advanced project and program management expertise with the ability to oversee multiple large-scale implementations simultaneously.

●        Strong executive presence with excellent presentation, communication, negotiation, and stakeholder management skills.

●        Deep understanding of PBM operations, healthcare technology implementations, and client onboarding best practices.

●        Proven ability to build collaborative relationships across executive leadership, clients, vendors, and cross-functional teams.

●        Strong strategic thinking and problem-solving abilities with experience driving organizational process improvements.

●        Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and project management platforms such as Smartsheet, Asana, Microsoft Project, Jira, or similar tools.

●        Highly organized with exceptional attention to detail and the ability to balance strategic initiatives with day-to-day operational execution.

●        Ability to influence without direct authority while effectively managing competing priorities in a fast-paced, client-focused environment.

●        Demonstrated commitment to maintaining confidentiality while handling sensitive client, member, and proprietary business information.