About Big Horn Heating & Cooling

Big Horn Heating and Cooling has been serving Mountain West families and businesses for over 20 years!

With shops in Billings, Cody, Worland, and Jackson, we are the leading provider of HVAC maintenance, service, and installation for residential and commercial customers in Idaho, Montana, and Wyoming. We are looking for top-tier talent to join our team and bring our excellent level of customer service to the community.

We invest in our employees' career development, covering their Journeyman licensing and training/continuing education. We promote our career development philosophy of "learn more, earn more" to all of our coworkers.

We are looking for service technicians with experience working on boilers, residential AC, mini splits, and commercial systems. Truck, tools, uniform, and tablet w/ Service Titan provided.

We offer an outstanding company culture, a 401(k) program w/ company match, health insurance, PTO, and competitive compensation with SPIFFS.

Position Summary

The Office Administrator is responsible for managing daily office operations,  

Key Responsibilities

Administrative Support

• Manage daily office operations and maintain organized records
• Assist in preparing estimates, service agreements, submittals, plans, and operation manuals
• Work closely to support New Construction, Service, and Install teams

Scheduling & Dispatch

• Handle emergency scheduling when needed

Customer Service

• Greet in-person office visits

Inventory & Coordination

• Assist with tracking parts, equipment, and office supplies
• Coordinate with vendors and suppliers
• Support technicians with job-related documentation

Culture

• Coordinate internal and external events such as lunches, training, trade shows, and recruiting events
• Advocate for and support a best-in-class company culture with local coworkers and coworkers in other locations

Qualifications

Required

• High school diploma or equivalent
• 2+ years of administrative or office experience
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred

• Familiarity with AI tools such as ChatGPT and Claude
• Experience in HVAC, construction, or service industry
• Familiarity with dispatching or CRM software (ServiceTitan)
• Basic knowledge of HVAC terminology and services

Key Skills

• Time management and scheduling
• Customer service excellence
• Attention to detail
• Problem-solving
• Team coordination

Work Environment

• Office setting with frequent phone and computer use
• Occasional high-pressure situations during peak seasons (summer/winter

 Salary/Compensation

• $20-$30 Hourly DOE
• Hours Monday-Friday 8 AM-4:30 PM

Equal Employment Opportunity Statement

The Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Disclaimer

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.