Position Overview

The Technical Project Manager is responsible for the end-to-end coordination and successful delivery of all EV charging infrastructure projects across the UK. Acting as the primary point of contact for customers, installation partners and internal stakeholders, this role ensures projects are planned, scheduled, delivered, commissioned, and handed over to customers efficiently and to a high standard.

While installation work is carried out by approved field service partners and contractors, the Technical Project Manager retains overall ownership of project delivery, customer communication, technical coordination, issue resolution, installation readiness, and project performance. The role requires a strong understanding of EV charging infrastructure, electrical installations, commissioning activities, and Blink products to effectively support customers with technical questions and guide projects through to successful completion.

Salesforce serves as the primary project management and customer tracking platform, making strong system discipline, reporting, and data management essential to success in this role.

The role may require occasional travel within the UK to support customer meetings, site visits, installation oversight, commissioning activities, and operational escalations.

Here's What You'll Do:

Project Delivery & Coordination

• Manage the complete lifecycle of UK installation projects from sales handover through planning, installation, commissioning, and go-live.
• Create, maintain, and proactively manage installation schedules, project plans, milestones, and customer commitments.
• Manage project scope, dependencies, risks, issues, and mitigation plans throughout the project lifecycle.
• Coordinate activities between customers, field service partners, electrical contractors, landlords, utility providers, suppliers, and other third parties.
• Ensure all surveys, permits, utility approvals, site readiness activities, and installation requirements are completed prior to installation.
• Coordinate with Supply Chain teams to ensure hardware availability, delivery readiness, and alignment with project timelines.
• Monitor project progress and proactively identify, escalate, and resolve project risks, delays, or blockers.
• Manage project milestones, commissioning records, installation documentation, technical deliverables, and project closeout activities.
• Maintain accurate project records, action plans, documentation, customer communications, and status updates within Salesforce.
• Provide regular project reporting and status updates to customers and internal stakeholders.
• Manage operational and customer escalations and drive issues to resolution.

Customer & Stakeholder Management

• Act as the primary customer contact throughout the installation journey.
• Build trusted relationships with customers and ensure a positive installation experience.
• Effectively manage customer expectations regarding installation schedules, dependencies, technical requirements, and project milestones.
• Lead project kick-off meetings, planning calls, project review meetings, and installation readiness discussions.
• Coordinate activities between Sales, Operations, Technical Support, Product, Engineering, installation partners, suppliers, and customers.
• Communicate effectively with both technical and non-technical stakeholders.
• Support customers with installation-related questions, technical queries, commissioning requirements, and project updates.

Technical Leadership & Installation Expertise

• Develop and maintain a strong understanding of Blink charging hardware, software, networking requirements, commissioning processes, and installation standards.
• Review site survey information, electrical drawings, single-line diagrams, and technical documentation to support project delivery.
• Assess project requirements and identify potential technical constraints relating to power availability, charger placement, connectivity, and installation design.
• Support customers in understanding infrastructure requirements and installation considerations.
• Provide technical guidance to customers, field service partners, and subcontractors where required.
• Support charger configuration, commissioning, connectivity testing, and operational readiness activities.
• Troubleshoot technical and operational challenges and coordinate solutions internally.
• Assist with resolving charger configuration, communication, commissioning, or hardware-related issues during deployment and handover.
• Ensure installations comply with applicable electrical, safety, and regulatory requirements.
• Provide remote or occasional on-site support during critical installations, commissioning activities, or customer escalations when required.
• Act as an internal subject matter expert on EV charging infrastructure, installation processes, and commissioning activities.

Partner & Vendor Management

• Coordinate and oversee the performance of installation partners.
• Ensure installation partners meet agreed service levels, quality standards, safety requirements, and project timelines.
• Monitor installation quality and ensure any deficiencies are addressed promptly.
• Develop strong working relationships with installation and service partners to improve delivery performance and customer satisfaction.
• Escalate partner performance concerns and drive corrective action where necessary.
• Support the evaluation and continuous improvement of installation partner performance.

Operational Excellence

• Use Salesforce as the primary system of record for project management, customer updates, reporting, installation tracking, and project documentation.
• Produce installation performance reports, project dashboards, forecasting data, and operational metrics.
• Maintain accurate forecasting for installation activity, project pipelines, hardware requirements, and delivery capacity.
• Identify opportunities to improve project execution, installation efficiency, customer experience, and operational performance.
• Contribute to the development of best practices, templates, playbooks, and process documentation.
• Support continuous improvement initiatives across the Installations and Operations functions.
• Ensure consistent project governance, reporting accuracy, and process adherence across all installations.

What You Bring to the Table:

Experience

• Bachelor’s degree or equivalent experience.
• 3-5+ years of experience in project management, installation coordination, technical operations, customer delivery, or similar roles.
• Experience coordinating field service providers, contractors, installation partners, and third-party suppliers.
• Experience in EV charging, electrical infrastructure, renewable energy, telecommunications, construction, facilities management, or a similar technical environment is strongly preferred.
• Proven ability to manage multiple concurrent projects while maintaining high levels of customer satisfaction.
• Experience working in a fast-paced operational environment with competing priorities and deadlines.

Technical Knowledge

• Working knowledge of electrical installations and infrastructure projects.
• Understanding of EV charging technology and charging infrastructure is highly desirable.
• Ability to read and interpret electrical drawings, single-line diagrams, site surveys, and installation requirements.
• Understanding of electrical capacity, power availability, and installation sizing considerations.
• Knowledge of charger commissioning, configuration, connectivity, and deployment processes.
• Ability to assess technical requirements and identify installation challenges.
• Ability to explain technical concepts clearly to customers and non-technical stakeholders.
• Strong proficiency with Salesforce or similar CRM and project management systems.
• Experience using project tracking, scheduling, reporting, and workflow management tools.

Skills & Competencies

• Excellent project management and project coordination skills.
• Strong stakeholder management and customer relationship management abilities.
• Strong planning, prioritisation, and organisational skills.
• Ability to coordinate multiple stakeholders, contractors, suppliers, and projects simultaneously.
• Strong risk, issue, and escalation management capability.
• Outstanding communication and expectation management skills.
• Strong problem-solving and decision-making capability.
• Commercial awareness and attention to detail.
• Understanding of supply chain, logistics, and installation readiness activities.
• Proactive and self-motivated with a strong sense of ownership and accountability.
• Ability to work independently while collaborating effectively across departments.
• Results-oriented with a focus on delivering an exceptional customer experience.
• Adaptable and comfortable managing evolving priorities and business needs.
• Ability to thrive in a fast-paced, multi-project environment.

Blink Charging Co. (Nasdaq: BLNK) is a leading owner, operator, and provider of electric vehicle (EV) charging equipment and networked EV charging services. We're on a mission to accelerate the adoption of electric vehicles by deploying thousands of charging stations across the United States and around the world.

What We Do:

Blink offers both residential and commercial EV charging equipment and connectivity to the Blink Network—a comprehensive cloud-based software that operates, manages, and tracks our EV charging stations and payment processing. Our charging solutions serve a diverse range of customers including multi-family residential and commercial properties, airports, colleges, municipalities, parking garages, shopping malls, retail parking, and more.

Why Blink:

• Industry Leader: We're at the forefront of the EV charging revolution, building critical infrastructure for a sustainable future
• Innovation-Driven: We continuously develop cutting-edge technology to improve the EV charging experience
• Growth Opportunity: Join a rapidly expanding company in one of the world's fastest-growing industries
• Mission That Matters: Every day, we're helping reduce carbon emissions and create a cleaner planet