SUMMARY/OBJECTIVE

The Server / Bartender delivers attentive, personalized food and beverage service to hotel guests, ensuring a welcoming and elevated dining experience. This role is responsible for taking orders, preparing and serving beverages, maintaining service standards, and creating a professional atmosphere that reflects the hotel’s luxury boutique environment.

ESSENTIAL FUNCTIONS

• Welcome guests, present menus, and provide knowledgeable recommendations on food and beverages.
• Take orders and serve food and drinks accurately and efficiently.
• Prepare and serve alcoholic and nonalcoholic beverages according to established recipes and standards.
• Maintain a clean, organized, and well-stocked bar and service area.
• Process guest payments and handle transactions accurately.
• Monitor guest satisfaction and respond to requests or concerns professionally.
• Follow responsible alcohol service practices and all applicable food safety and sanitation regulations.
• Coordinate with kitchen and hotel staff to ensure smooth service operations.
• Maintain open communication with the Hotel Manager regarding issues, priorities, and opportunities for improvement.

QUALIFICATIONS

• Previous serving and/or bartending experience, preferably in an upscale restaurant or hospitality environment.
• Knowledge of food and beverage service, cocktails, spirits, wine, and beer.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask while maintaining attention to detail and service quality.
• Familiarity with POS systems and payment processing.
• Required alcohol service certification and food handler certification, as applicable under local regulations.
• Flexible availability to work evenings, weekends, and holidays as needed.

REPORTS TO

This position is a direct report to the department supervisor or on-site Hotel Manager.

WORK ENVIRONMENT

Work takes place in a boutique hotel restaurant and bar, with frequent guest interaction and collaboration with kitchen and hotel staff. The role requires maintaining a polished, guest-focused approach during busy service periods and working flexible shifts as needed.

PHYSICAL DEMANDS

This position requires prolonged standing and walking, frequent reaching and bending, and repetitive handling of glassware, bottles, and service items. The ability to lift and carry beverage supplies, trays, and other moderately weighted items may be required.

EXPECTED HOURS OF WORK

The hotel operates 24/7, so scheduling will be based on shifts to accommodate occupancy needs, which may vary by season.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.