The Medical Assistant plays a pivotal role in delivering a seamless and personalized care experience. Working directly under the supervision of a physician, you will be responsible for collecting, documenting, and communicating accurate patient information, assisting in care delivery, supporting diagnostics, and ensuring regulatory and organizational compliance. You will also coordinate patient requests, manage lab processes, and help ensure that every interaction reflects the highest standard of service.

Key Responsibilities

• Maintain and manage clinical documentation within the electronic health record (EHR)
• Assist the physician in implementing individualized care plans
• Create and manage supplement orders through online dispensaries
• Obtain insurance pre-authorizations when necessary
• Process prescription requests and conduct medication reconciliation
• Collect and review diagnostic test results from lab portals
• Provide patient instructions as directed by the physician

Qualifications & Competencies

Technical Expertise:

• Proficient in medical terminology and diagnostic workflows
• HIPAA compliance certified
• Experienced with EHR systems and laboratory diagnostic portals
• Exceptional attention to detail and ability to manage multiple priorities under pressure
• Skilled in time management and meeting tight deadlines
• Ability to handle sensitive information with discretion and sound judgment

Interpersonal Skills:

• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to work collaboratively in a team environment
• A commitment to providing outstanding customer service and personalized care

Education & Experience:

• Certified Clinical Medical Assistant (CCMA) or Registered Medical Assistant (RMA) (preferred)
• Minimum of 2 years of clinical experience in a physician’s office or ambulatory care setting (in lieu of formal certification)

Our Promise to Members

We are committed to creating exceptional experiences that:

• Surprise and delight members
• Exceed expectations
• Respect time and ensure seamless care
• Empower through education and data-driven insight
• Provide simple, actionable results
• Deliver an intuitive and 21st-century healthcare journey

Inclusion & Equal Opportunity

Fountain Life is an equal opportunity employer and values diversity at every level. We prohibit discrimination of any kind based on race, color, religion, gender, identity, sexual orientation, national origin, disability, age, or veteran status, in accordance with applicable laws.

What We Offer

• 100% Paid Medical Benefits for Employee + Dependents
• Dental & Vision Insurance
• Competitive Total Rewards Package
• STD & LTD Insurance
• Company Holidays
• Generous Vacation + PTO Policy
• 401k

About Fountain Life
Fountain Life is redefining preventative and longevity-focused healthcare through advanced diagnostics, AI-powered insights, and world-class medical expertise. Our mission is to detect and prevent disease before symptoms arise — enabling members to live longer, healthier, peak-performance lives.

To learn more, visit www.fountainlife.com.

We are healthcare, reimagined.