Heirloom exists to connect people to places and to each other. We design, build, and operate beautiful spaces that redefine what it feels like to travel as a group. With roots in New Orleans and a growing presence in more than a dozen destinations nationwide, Heirloom blends the warmth of hospitality with the power of technology to create unforgettable group travel experiences. Our focus on providing world-class accommodations in premier destinations, combined with a data-driven and tech-enabled operational strategy, has allowed Heirloom to carve out a distinctive position within the luxury short-term rental and property management space.

General Overview

The part-time Facilities Assistant will be stationed at a hotel property located at 1401 Delachaise St. in New Orleans. The Facilities Assistant is expected to spend the majority of the shift moving around the property and performing the duties listed below. Time at the lobby desk should be balanced with regular groundskeeping, guest support (in person customer interactions), and property walk-arounds (hands on). There may be occasions where the Facilities Assistant is asked to report to nearby hospitality locations for coverage assistance or one-off tasks, as needed.

Important Details: This is a part-time, hourly position. The Facilities Assistant should expect to work between 20 and 25 hours per week. From time to time there may be optional opportunities to pick up additional shifts, as business needs dictate.

Essential Functions: 

• Regularly perform light groundskeeping and landscaping tasks, including but not limited to picking up litter, sweeping walkways, wiping down patio furniture, simple landscaping, taking out trash, refilling trash bins with liners, and wiping down lids as needed to keep the lobby area clean
• Maintain the dumpster pad area, keeping it tidy and free of debris, odors, and other disturbances
• Keep the pool area and outdoor spaces tidy and clean, including scrubbing surfaces and brushing grills; may be trained on pool skimming and basic maintenance. 
• Perform quick visual inspections of interior and exterior conditions, document findings in accordance with company protocol. 
• Assist guests with requests and with check-in and check-out procedures, either addressing them directly or escalating to the appropriate staff member
• Work collaboratively with the ground team to coordinate repairs, maintenance, and guest response, as needed. 
• Assist with occasional package acceptance or coordination with delivery drivers
• Conduct brief walk-arounds of nearby homes to check for obvious issues 
• Occasionally assist housekeeping or turnover teams with supply runs (e.g., cleaning tasks, shuttling linens or amenities between nearby units)
• Help test or restock tech items in homes (e.g., checking batteries in remotes, restocking coffee pods)
• Special projects, as assigned. 

Additional Information: 

• The temporary lobby attendant must be inside the lobby or within a 5-minute walk of the 1329 Carondelet  lobby at all times during the assigned shift. 
• The Facilities Assistant may be asked to perform additional tasks to support guests or the general operations under the Operations Manager, as needed.
  
  
  

Shift Schedule