About HqO

HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location. 

HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world. 

We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.

About the role

We’re hiring a Customer Success Intern to support the Customer Success team in delivering exceptional experiences for some of the world’s leading commercial real estate portfolios. This internship offers hands-on exposure to customer relationship management, tenant engagement strategy, platform operations, analytics, and cross-functional collaboration within a fast-paced SaaS environment.

The Customer Success Intern will work closely with Customer Success Managers and internal teams to support customer communications, platform operations, reporting, event programming, and account management initiatives. This role is ideal for a student interested in customer success, commercial real estate technology, SaaS operations, marketing, or client services.

Responsibilities – What You'll Do

• Assist Customer Success Managers with day-to-day account management activities across assigned portfolios
• Respond to customer inquiries related to platform functionality, best practices, tenant management, and troubleshooting
• Help document meeting notes, action items, and customer updates within HubSpot
• Support the preparation of customer-facing presentations, reporting, and engagement recommendations
• Assist with customer training sessions, feature demonstrations, and platform walkthroughs
• Support special projects related to newsletters, engagement campaigns, and customer communications
• Assist in pulling analytics reports and supporting customer reporting requests
• Monitor engagement trends, platform usage, and customer activity to help identify opportunities for increased adoption
• Partner with Customer Success, Marketing, Product, and Support teams to help deliver cohesive customer experiences

Qualifications – What You’ll Bring 

• Currently pursuing a Bachelor’s degree in Business, Marketing, Communications, Real Estate, Hospitality, Technology, or a related field
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and time management skills
• Comfortable managing multiple projects and priorities in a fast-paced environment
• Interest in customer success, SaaS technology, commercial real estate, or client services
• Strong problem-solving mindset and willingness to learn new tools and processes
• Ability to work collaboratively across teams and communicate professionally with customers
• Experience with Microsoft Office, Google Workspace
• Familiarity with HubSpot, analytics tools, or content management platforms is a plus

Nice to Have

• Hands-on experience with a CRM platform (HubSpot or similar)

Pay 

The hourly compensation range reflects HqO’s reasonable, good-faith estimate of what the company expects to pay for this role at the time of posting.

Range: 

• 1st Year Internship: $26/hour
• 2nd Year Internship: $30/hour

How to apply

For consideration, please submit your resume.  We appreciate your interest in HqO and will be back in touch if it seems like your background and experience are a good fit!