IQ Fiber was built to do internet differently. We're a 100% fiber-optic internet provider with a simple mission: To engineer a smarter internet experience. That means internet that's fast, reliable, and simply priced, backed by real humans who answer when you call and solve problems before you know they exist.

We bring that same thinking to how we build our company. Our teammates are a big part of what makes IQ Fiber different, and we believe how we work matters just as much as what we deliver. We're looking for good humans who bring great ideas, raise the bar with every task, and want to be part of a bigger story. Your work matters here.

POSITION SUMMARY 

IQ Fiber is seeking a Senior Manager, Community Development to lead the day-to-day execution of sales programming that increases market share and profitability, with a near-term focus on multi-dwelling unit (MDU) residential properties and a longer-term view toward small business channels and strategic partnerships. Reporting to the Director, Community Development, this role leads a team of Community Development Managers and Community Development Associate Managers across assigned territories and is responsible for hiring, coaching, and developing them into a high-performance MDU sales team. 

The Senior Manager, Community Development turns the department's strategy into territory plans, team goals, and daily field activity, and partners with Operations, Engineering, and Marketing to keep execution aligned with the IQ Fiber brand. This is a hands-on, player-coach role: you'll spend significant time in the field with your team, personally own key property and developer relationships, and be accountable for a durable pipeline and consistent revenue results. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Lead, coach, and develop a team of Community Development Managers, Community Development Associate Managers, and Community Development Relations Manager, setting clear expectations and holding the team accountable for monthly, quarterly, and annual sales targets. 

• Partner with the Director, Community Development to recruit, hire, and onboard team members, and build development paths that prepare Associate Managers for Manager-level roles. 

• Translate the department's community development strategy into territory plans, team and individual goals, and weekly activity standards across assigned channels and territories. 

• Conduct regular one-on-ones, pipeline reviews, and field ride-alongs, providing real-time feedback and targeted coaching on prospecting, negotiation, and relationship management. 

• Drive the team's efforts to secure ROEs and contribute to the 3-year pipeline for planned communities in targeted areas; identify broadband RFPs and coordinate IQ Fiber participation. 

• Personally own relationships with high-value property managers, property management companies, developers, and community stakeholders representing MDU properties, and step in on complex or strategic deals. 

• Review deal structures and contract terms within delegated authority, escalating non-standard terms to the Director and partnering with Legal and Engineering on negotiations. 

• Maintain accurate team forecasting and CRM hygiene for all funnel activities, clearly documenting flow-through activities and hurdles, and report performance and insights to the Director. 

• Oversee contract management from sale through retention, ensuring disciplined follow-through and clear stakeholder communication across the team. 

• Coordinate with Operations, Engineering, Direct Sales, and Marketing on build schedules, property launches, and campaigns to optimize customer experience at new and existing communities. 

• Gather market insights and competitive intelligence from the field and share them with the Director to inform strategy, opportunities, and risks. 

• Foster a team environment that is enthusiastic, innovative, and focused on continuous improvement to support sales strategy and execution. 

• Obtain and understand financial sheets on ROE builds to ensure that the ROE meets defined requirements and work with operations to verify the build costs. 

• Perform other duties as assigned. 

REQUIRED QUALIFICATIONS 

• Bachelor's degree required. 

• 5+ years of sales experience in telecommunications or a related industry, including 3+ years leading sales teams; experience managing other managers and MDU sales experience preferred. 

• B2B sales experience required; alternate channel experience a plus. 

• Demonstrated ability to recruit, coach, and retain high-performing sales talent and develop emerging people leaders. 

• Proven track record of meeting or exceeding sales targets in a fast-paced, high-change environment. 

• Ability to turn strategy into clear territory plans, metrics, and day-to-day execution. 

• Ability to effectively negotiate agreements across business, legal, and engineering dimensions. 

• Ability to collaborate cross-functionally with operations, legal, finance, HR, engineering, and marketing to drive initiatives and results. 

• Familiarity with legal processes and contract terms, or ability to understand and learn, the Right of Entry negotiation process, working with IQ Fiber internal legal and external customer legal departments. 

• Strong interpersonal, oral, written, and presentation skills, with the ability to communicate effectively across all organizational levels. 

• Ability to establish and maintain effective working relationships with property owners, developers, vendors, and internal stakeholders. 

WHAT SUCCESS LOOKS LIKE 

• The department's MDU-first strategy is translated into clear territory plans and executing consistently, with the team meeting or exceeding monthly, quarterly, and annual targets. 

• A fully staffed, high-performance team of Community Development Managers and Associate Managers is hired, onboarded, coached, and retained, with Associate Managers progressing toward Manager-level readiness. 

• A healthy near-term funnel is built through active field presence, with high-value MDU ROEs secured and steady contributions to the 3-year planned-community pipeline. 

• Relationships with property managers, management companies, developers, and community stakeholders are strong and expanding, validating customer needs and unlocking new build-area opportunities. 

• Forecasts are accurate, CRM data is clean, and contracts are managed with discipline from sale through retention, giving the Director clear visibility and enabling smooth cross-functional execution with Marketing, Engineering, and Operations. 

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.