About Us

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for women and men. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.

Position Summary

The Retail Operations Specialist supports the Vice President of Retail and Boutique Management team by driving operational consistency, process documentation, retail communications, and cross-functional project execution across all retail locations. This role is responsible for helping standardize how Retail operates by translating strategies, processes, and best practices into scalable documentation, tools, and workflows. It serves as a key liaison between Retail and cross-functional partners, coordinating store openings, retail events, field initiatives, and operational projects while ensuring boutique teams receive clear, organized, and actionable communication.

Essential Functions

Retail Operations & Process Standardization

• Partner with the Vice President of Retail to develop, document, and maintain retail policies, procedures, SOPs, and operational playbooks.
• Create and manage scalable tools, templates, checklists, and resources that drive consistency across all retail locations.
• Translate retail strategies and operational priorities into clear processes, workflows, and execution plans.
• Identify opportunities to improve efficiency, streamline operations, and enhance consistency across the retail organization.
• Maintain centralized retail documentation and ensure teams have access to current resources and best practices.

Retail Communications & Team Coordination

• Own and manage the Retail Microsoft Teams environment, including channel structure, resource libraries, and communication standards.
• Prepare and distribute store communications while maintaining a centralized communications calendar and repository.
• Serve as a key liaison between boutique teams and corporate partners to support operational execution and alignment.
• Develop presentation materials, operational updates, and communication assets using Microsoft Office and Adobe Photoshop.
• Ensure clear, consistent communication across all retail locations.

Project Management, New Store Openings & Events

• Develop and maintain project plans, timelines, and execution roadmaps for new store openings, trunk shows, and retail initiatives.
• Coordinate cross-functional activities to ensure milestones, deliverables, and deadlines are achieved.
• Monitor project progress, communicate updates, and proactively address risks or obstacles.
• Support post-project reviews and continuous improvement efforts.

Reporting & Cross-Functional Execution

• Prepare and maintain retail reporting, dashboards, and operational insights to support leadership decision-making.
• Partner with cross-functional teams to execute retail initiatives and drive operational improvements.
• Support special projects that enhance retail performance, scalability, and operational excellence.

Qualifications

• Bachelor's degree or equivalent experience in Retail Operations, Business Administration, Project Management, or a related field
• 10-20% travel retail locations, remaining time will be spent on-site in our New York office
• 3–5 years of experience in retail operations, project coordination, field support, or business operations
• Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and Teams
• Proficiency in Adobe Photoshop for basic image editing, presentation enhancements, and communication materials
• Strong project management, organization, and documentation skills
• Exceptional written and verbal communication skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong attention to detail and process-oriented mindset
• Demonstrated ability to work cross-functionally and influence outcomes through collaboration

What Success Looks Like

Success in this role is defined by the ability to create structure, consistency, and operational excellence across the Retail organization.

• Operational Standardization: Retail processes, SOPs, and best practices are documented, organized, and consistently followed across locations.
• Project Execution: New store openings, trunk shows, and retail initiatives are delivered on time with clear ownership, communication, and accountability.
• Communication Excellence: Boutique teams receive timely, organized, and actionable information with minimal confusion or follow-up.
• Cross-Functional Alignment: Retail initiatives are effectively coordinated across departments, resulting in smooth execution and strong partnerships.
• Scalable Infrastructure: Critical retail knowledge is captured, documented, and transformed into repeatable processes that support business growth.
• Field Enablement: Store leaders have the resources, tools, and operational support needed to focus on sales performance, team leadership, and client experience.

Key Performance Indicators

• On-time completion of retail projects, initiatives, and store opening milestones
• Completion and maintenance of SOPs, process documentation, and retail operational resources
• Accuracy and timeliness of retail reporting and communications
• Execution quality and timeliness of trunk-shows, store openings, and field initiatives
• Reduction in operational questions, process gaps, and clarification requests from boutiques
• Cross-functional project completion rate and stakeholder satisfaction

Core Competencies  

To thrive and grow with our company, you must possess and continue to develop the following competencies: 

• Customer Focus: Ensuring that the internal and external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value. 
• Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. 
• Building Trusting Relationships: Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions. 
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful. 
• Growth Orientation: Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes, address challenges, and achieve impactful results. 

Equal Employment Opportunities

LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.