AI Business Process Analyst

Job Summary:

The AI Business Process Analyst is the organizational lens through which AI opportunities are identified, mapped, and prioritized. This role is responsible for conducting a comprehensive review of every department and its associated workflows understanding how work gets done today and synthesizing those findings into clear, actionable insights that guide AI implementation.

This person bridges the gap between business operations and technology, translating what they observe on the ground into structured recommendations the team can act on. This is not a coding role. It is a critical thinking, process design, and communication role. The ideal candidate is naturally curious, operationally sharp, and skilled at earning trust quickly across departments because the quality of their output depends entirely on what people are willing to share with them.

Candidates with a consulting background are strongly encouraged to apply. The ability to enter an unfamiliar organization, rapidly build context, and produce structured insights under time pressure is directly applicable to this work.

Our AI Business Process Analyst will abide by SOC 2 data security controls.

Duties/Responsibilities/Essential Functions:

Process Discovery & Mapping

• Review current documented workflows of every department to familiarize the current state processes from intake to output.

• Interview team leads and individual contributors to understand workflows, where handoffs occur, and where friction or inefficiency exists

• Fine tune workflows and documentation to accurately represent how the business operates today

• Identify redundant steps, manual bottlenecks, and areas where data, decisions, or actions are repeated unnecessarily

AI Opportunity Identification

• Evaluate documented processes through the lens of AI applicability, identifying where automation, prediction, summarization, or augmentation could drive meaningful improvement

• Prioritize opportunities based on business impact, implementation feasibility, and cross-functional dependencies

• Build a structured backlog of AI use cases with supporting context, process documentation, and expected outcomes

• Stay current on how AI is being applied across marketing, media, operations, and analytics, bringing relevant examples and frameworks to internal discussions

Cross-Functional Partnership

• Work closely with the AI Solutions Architect to translate process insights into technically actionable briefs

• Partner with department leaders to validate findings, pressure-test assumptions, and align on priorities before solutions are designed

• Serve as an internal advocate for operational clarity helping teams articulate pain points they may not yet have language for

Implementation Support

• Support change management efforts by documenting how new AI-assisted processes will differ from current-state workflows

• Assist in the development of training materials, SOPs, and adoption guides that help teams transition into new ways of working

• Track implementation progress and flag where a solution is deviating from its original operational intent

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Required Skills/Abilities:

• Experience: 5- 8 years of experience in business process analysis, management consulting, operations strategy, or a closely related field

• Education: Bachelor’s degree in business administration, Operations Management, or a related field required; Equivalent professional experience in lieu of a degree will be considered

• Demonstrated experience in business process analysis, operations management, or management consulting, with a track record of entering organizations and building rapid operational context

• Strong working knowledge of AI options, capabilities and limitations, enough to recognize where AI can and cannot help, without requiring a technical background

• Ability to quickly learn how a business operates and identify where change will have the most meaningful impact

• Excellent communication and facilitation skills, comfortable leading discovery sessions, presenting findings to senior stakeholders, and translating complexity into plain language

• All applicants should be well versed in working within SOC 2 data security requirements

• Experience working in performance-driven environments; familiarity with media, marketing, or lead generation is a plus

• Strong organizational skills with the ability to manage a large body of process documentation across multiple departments simultaneously

How We Hire for This Role

We prioritize demonstrated experience and data driven results rather than spoken of expertise. Candidates will be expected to show, not just describe, what they have built. During the interview process, we will ask you to walk us through process work you have personally produced, the specific changes that resulted, and the measurable outcomes those changes drove.

Physical demands:

Prolonged periods of sitting at a desk and working on a computer.

Work Environment: Remote

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Lead Surge is a remote company based in the Boston area. Remote applicants in CST or EST timezones will be considered. Lead Surge strives to ensure a diverse and inclusive workplace where all individuals are treated with respect and dignity. We are committed to creating an environment free from discrimination and harassment, and we celebrate the unique perspectives and backgrounds that each team member brings to our organization. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

About Lead Surge LLC
At Lead Surge, we don’t guess we grow. For 15 years, we’ve specialized in high-stakes B2C lead generation for the home improvement industry, where every headline and hook is held accountable. From TV and print to cutting-edge digital, we track every single response with one obsessed goal: delivering cost-effective, qualified leads that convert.