The Learning Enablement Analyst is responsible for the end-to-end operational execution of learning and certification programs across multiple stakeholders, systems, and timelines. This role exists to ensure that programs move efficiently and consistently through a complex operational ecosystem—reducing friction, increasing throughput, and maintaining predictable outcomes at scale.

Serving as a strategic partner to Learning leadership, Program Leads, Knowledge Management, and Agent Support, the Learning Enablement Analyst identifies systemic operational pain points, ensures dependencies are managed, readiness criteria are met, risks are mitigated early, and execution remains aligned to operational standards. This role provides a single point of accountability for cross functional coordination so that delivery teams can focus on execution rather than orchestration. This role ensures that operational complexity does not become a bottleneck to scale, consistency, or

quality as learning and certification programs continue to grow.

The Qualifications We’re Looking For

• Bachelor’s degree or equivalent work experience required
• 4–7 years of experience in learning operations, enablement, program management, process improvement, or operational leadership roles
• Demonstrated ability to reduce friction, improve execution flow, and increase throughput in operational environments.
• Strong systems-thinking skills with the ability to identify root causes and drive sustainable solutions
• Experience leading cross-functional initiatives and influencing without direct authority
• Ability to define standards, success measures, and enablement frameworks
• Familiarity with certification programs or agent lifecycle operations preferred
• Experience working in Salesforce Lightning or comparable enterprise platforms strongly preferred

The Competencies You Bring

• Systems Thinking
• Operational Leadership
• Enablement Strategy
• Quality & Risk Management
• Influence & Change Enablement
• Cross-Functional Collaboration
• Data-Informed Decision Making

The Value You Deliver

• Own and govern core Learning Team operational processes and enablement standards
• Define success measures, review rhythms, and improvement approaches for learning operations
• Maintain a high-level operational view of all certifications and the end-to-end certification lifecycle
• Lead initiatives to streamline certification administration, handoffs, and manual workflows
• Partner with Learning Program Leads to optimize operational flow and reduce friction
• Establish scalable approaches for identifying quality gaps, recurring issues, and remediation needs
• Collaborate closely with the Agent Support Team to improve pre-certification experience and agent satisfaction
• Drive cross-functional alignment and execution of operational enablement initiatives
• Provide leadership with insights and recommendations that inform tooling, prioritization, and roadmap decisions

Essential Job Functions

• Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.
• Ability to sit or stand at a desk for extended periods of time while working on a computer.
• Available for virtual meetings in a non-distracted environment.
• Ability to work independently and meet deadlines.
• Strong written communication skills for creating clear, concise, and structured documentation
• Adherence to Learning Team organizational guidelines and documentation standards

About Liveops

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.