About Mainstreet Credit Union

Why Work for Mainstreet Credit Union?

Mainstreet Credit Union has consistently provided stability for employees and members over the span of more than 70 years. Not to mention, Mainstreet Credit Union aims to be the financial home to every member. We continue to strive for a welcoming culture, where our employees are knowledgeable, helpful, and accountable for their position within the team. To achieve this vision, we provide continued training and development opportunities, as well as a friendly environment where members and employees can feel at home. Being a not-for-profit organization, we keep business simple and real. We enjoy sharing in our community, and we always find the most effective way to serve our members and provide full pay and benefits for our employees, even through uncertain times.

In addition to our friendly and welcoming environment, we offer our employees:

• Day-time hours that provide for a healthy work-life balance
• Three weeks of PTO in the first year with a generous annual PTO carryover plan
• A wide variety of insurance options for health, dental, and vision
• 401k with company match
• Company provided life insurance and long-term disability
• Special product perks for employee

Company Expectations

In the performance of their respective responsibilities, all employees are expected to perform the following:

·         Predictable and reliable attendance as required to successfully perform the duties of the position.

·         Interact professionally with all employees, members and general public.

·         Ability to perform job expectations in an accurate and efficient manner.

·         Complete required new hire, on-the-job and additional training as indicated by management and company policy.

·         Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview

The Project Manager is responsible for leading cross-functional initiatives that drive operational efficiencies, improve member experiences, and support organizational growth.  This role focuses on managing business and technology-related projects, including process improvements, vendor implementations, and digital transformation initiatives, while fostering collaboration across credit union business units.  This individual is responsible for exhibiting proactive behavior by engaging in project planning activities, including but not limited to defining the overall scope of the project; creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities; identifying and communicating project dependencies and impacts; putting mechanisms in place to ensure on-going control of the project. (e.g., kick off meeting, overall project management approach, communication plan, etc.) The project manager brings strong project management capabilities, business insight, technological experience, and the ability to coordinate with technical teams to deliver various projects and initiatives. 

Major Responsibilities

1.       Lead the end-to-end management of projects aligned with strategic goals, ensuring scope, timeline, budget, and quality standards are met. 

2.       Develop and maintain detailed project plans, including timelines, deliverables, resource requirements, and risk management strategies.

3.       Ensure success criteria is defined upfront to promote alignment and actively manage to expected project outcomes. 

1.       Support initiatives related to credit union technology systems rollouts, third-party vendor integrations, regulatory updates, and business optimization and process improvements. 

2.       Bridge the gap between business and technical teams, collaborating with IT, and cross-functional business teams to help define requirements, system architectures, and integration strategies.

3.       Translate business goals into actionable project plans, communicating clearly with both technical and non-technical stakeholders.

4.       Maintain thorough project documentation and provide status updates to stakeholders and all levels of leadership.

5.       Identify and help mitigate risks or delays, working proactively to remove roadblocks.

6.       Track and report on project ROI, ensuring initiatives deliver measurable value to the membership and operational efficiency.

7.       Support the refinement of project governance standards and process improvement efforts.

8.       Conducts pre-implementation testing to validate functionality, workflows, and user experience

9.       Ensures solutions meet defined requirements, acceptance criteria, and business needs

10.   Identifies, documents, and coordinates resolution of defects and issues

11.   Provides implementation readiness recommendations based on testing results

12.   Ensure alignment with internal controls, credit union policies, and regulatory guidelines (NCUA, GLBA, FFIEC).

13.   Facilitates post-project lessons learned sessions to capture successes, challenges, and actionable improvements

14.   Build strong working relationships across departments and with third-party vendors to ensure project alignment.

15.   Serves as a liaison between staff and all levels of management.

16.   Demonstrates strong presentation skills, including presenting project updates and recommendations to the executive team

17.   Perform other duties as assigned to support strategic objectives and organizational growth.

Qualifications

·         Bachelor’s degree in Business, Project Management, Computer Science, or a related field.

·         PMP, PMI-ACP, CSM, or other relevant project management certifications are required.

·         A minimum of 5 years of progressive project management experience across cross-functional teams (including technical and business initiatives).

·         Foundational experience with Agile (Scrum/Kanban) Waterfall, and hybrid project management methodologies.

·         Familiarity with financial services, credit unions, or regulated environments is a plus.

·         Background in navigating moderately to high complex technical infrastructures is preferred

·         Working knowledge and development of project management tools (e.g., JIRA, Microsoft Project, Smartsheet).

·         Manage and execute projects of all sizes, multiple projects and project schedule responsibilities.

·         Strong organizational and multitasking skills, with the ability to prioritize effectively in a dynamic setting and keen attention to detail.

·         Ability to learn quickly and adapt in a fast-paced environment.

·         Willingness to occasionally work evenings or weekends, depending on the project needs.

·         Courtesy, tact, and diplomacy are essential elements of the job.

·         Exhibits team building philosophy.

·         The ability to motivate and influence others is a material part of the job, requiring a significant level of diplomacy and trust.

·         Must independently meet multiple deadlines.

Physical Requirements

·         Regularly required to talk, hear, and drive.  Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

·         Must be able to sit for extended periods, use computer and telephone to complete work, and lift up to 30 pounds.