About the role

We’re looking for a detail-oriented Escrow Support Specialist to join our SOU Escrow team. In this role, you’ll be the behind-the-scenes engine that keeps our pre-closing process running smoothly — making sure the right documents are ordered, uploaded, and ready to go before we reach the finish line. If you’re someone who loves staying organized, communicates well, and thrives in a fast-moving environment, we’d love to meet you.

What you’ll be doing

• Ordering and uploading HOA, Payoff, and Utility documentation for escrow files
• Reviewing preliminary fees and supporting documents prior to closing to make sure everything is current and complete
• Keeping the escrow team in the loop by flagging important file-related documents as they come in
• Reaching out to outside companies to collect the documentation we need
• Participating in learning and development opportunities to keep growing your knowledge base
• Supporting OSN Markets as needed
• Pitching in on other related tasks as they come up

What we’re looking for

• Strong verbal and written communication skills — you can relay information clearly and professionally
• Comfort working under pressure in a time-sensitive environment
• Flexibility to shift your focus throughout the day depending on what the market needs
• Solid working knowledge of Microsoft Office products
• A genuine customer and client focus — you care about getting things right for the people you support
• Sharp attention to detail and strong multitasking abilities
• High School Diploma or GED required; Bachelor’s degree is a plus but not required

Compensation

Our pay reflects the cost of labor across U.S. geographic markets, and we adjust based on location. Where your pay falls within that range depends on your work location, experience, and qualifications — your recruiter will share the specific range for your location during the hiring process.

Benefits

• Paid time off
• 12 paid holidays per year
• Medical, dental, and vision insurance
• Basic life insurance
• 401(k)