Why Pest Share?

Founded in 2019 by category experts, Pest Share is building the category leader in on-demand pest control for rental homes through our scalable, automated solutions. We’re a fast-growing, fully remote B2B SaaS company trusted by over 700 property management clients and serving more than 150,000 residents across 48 states. Our team is made up of exceptional, motivated individuals united by skill, passion, and purpose. By embracing and encouraging authenticity, we created a culture built on trust, connection, and accountability. 

About The Position

The Service Operations team is responsible for the essential functions of growing, nurturing, and managing a network of professional Service Providers and coordinating the daily flow of claims and work orders. The Vendor Relations Specialist is a relationships expert who can quickly identify others’ values and create interpersonal and business connections that grow over time. This person will be business-minded and hungry to learn, display a growth-mindset, enjoy “networking,” and embody integrity and gratitude to forward the Pest Share brand. The ideal candidate is excited by the challenges, commitments, and opportunities characteristic of a start-up or scaling business environment and thrive in a collaborative remote team environment. This is not a sales position; however consultative sales experience is highly valuable.

Key Responsibilities

• Vendor sourcing - from “cold calling” to strategic networking
• Converting out of network providers to in-network Pest Share enthusiasts
• Vendor enrollment and onboarding support
• Vendor retention
• Monitoring health of B2B relationships - compliance with service and pricing expectations, customer satisfaction, insurance and legal compliances, and overall quality of partnership
• Monitoring and responding to inquiries and issues
• Database management
• Training support
• Reporting trends and consulting on best practices
• Processing claims & generating work orders (backup)
• Additional tasks and responsibilities may be assigned as the team responds to business needs and as the position develops
• Technical support for the vendor portal.
• Key metrics - charge rate and resolution time on escalations. 

Qualifications

• 5-7+ years of consultative sales experience or equivalent education (strongly preferred)
• 2+ years of customer service experience (required)
• Excellent written and verbal communication skills (required)
• Comfortable working with multiple technical platforms and systems, including experience as a user with CRM’s, database management, and distance communication and collaboration tools (required)
• Ability to work remotely with a high-speed internet with at least 50 Mbps download speed and 10 Mbps upload speed (required)
• Ability to work in a team environment across multiple departments with a high-level of independence, communication, and transparency (required)
• Experience in the pest control services industry (strongly preferred)
• 1+ years of experience with HubSpot (preferred)
• Associate’s or bachelor’s degree (preferred)
• Familiarity with Google Workspace and Microsoft Suite (preferred)

What You'll Love About Us

At Pest Share, we believe people do their best work when they feel supported, empowered, and connected to a meaningful purpose. That’s why we prioritize work-life balance, offer opportunities for impact, and invest in the well-being of our team. Our competitive compensation package includes health and wellness benefits, a 401(k) with company match, and paid time off.

More About Our Company

At Pest Share, we recruit, hire, train, promote, and compensate individuals based on job-related qualifications and abilities. We foster a welcoming, inclusive environment that supports our company, co-workers, clients, and the communities we call home. Every employee and contractor is expected to help maintain a workplace culture free from discrimination and harassment by treating others with kindness, empathy, and respect.

In accordance with federal law, all new hires must verify their identity and eligibility to work in the United States. A background check may be required for this role.