About Rivas & Associates

Rivas & Associates is more than a law firm. We are a mission-driven team committed to making a real difference in people's lives. Our focus is on delivering top-tier immigration legal services with compassion, clarity, and respect. Our clients come to us during some of the most stressful seasons of their lives — and we take that seriously. We are growing, and we are looking for people who want to be part of something bigger.

Job Overview

As a Client Care Coordinator, you own the relationship. Not the case. Not the answers. The relationship.

Your job is to be the person clients can actually reach — the named contact who checks in, listens, and makes sure no one feels forgotten. You connect clients to the right internal resources, follow up until they are helped, and close every case relationship with the same care you opened it with.

Key Responsibilities

• Own a caseload of 80–100 active client files as each client's named point of contact.
• Conduct a Welcome Call within 48 hours of every new client signing — introduce yourself, set expectations, and make them feel like they chose the right firm.
• Make proactive outreach every 2–3 months to every assigned client — not because something happened, but because that is the standard here.
• Listen at every touchpoint — when a client shares something, find the right internal resource, personally make that connection, and follow up until they are helped.
• Brief the case team when a client enters pending status — communicate personality, communication preferences, language needs, and any sensitivities.
• Conduct the Closing Call at case resolution — honor what the client went through and close the relationship with care.
• Document every client interaction in our case management system within 24 hours — no exceptions.
• Flag distressed, disengaged, or confused clients to your Senior Client Care Coordinator immediately — do not wait and see.

Required Qualifications

• Fully bilingual in English and Spanish — written and verbal (required)
• Strong interpersonal and communication skills
• Highly organized with the ability to manage a large, active caseload
• Experience in client-facing roles, preferably in legal or immigration
• Familiarity with Filevine and Hona is a plus — or a genuine readiness to learn both quickly
• Ability to work in a fast-paced, high-volume environment without losing the human touch

Why Join Us?

• Be part of a mission-driven immigration law firm making a meaningful impact on clients' lives
• Work in a collaborative, supportive environment where your contributions are recognized
• Grow your career in the legal field alongside a team committed to excellence and compassion

Personal Attributes

Note to Recruiters and Third-Party Agencies:
We truly appreciate your interest and the work you do to support talent acquisition. However, at this time, we are not engaging with external recruiters or third-party agencies for this role. Thank you for respecting our process.

Equal Opportunity Employer Statement:

Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.