At SVS, we connect talented professionals in the Philippines with fantastic, long-term career opportunities within growing Australian businesses. We are passionate about creating a platform where your skills are valued and you can find a stable, remote role that allows you to become an essential part of a great team.

Specific Accountabilities   

Sales & Account Management:

·         Develop and maintain strong relationships with existing customers and retailers

·         Identify new sales opportunities and actively pursue new accounts within assigned territories

·         Achieve or exceed monthly and annual sales targets

·         Ensure product availability and optimal placement within retail and customer outlets

·         Maintain regular communication with customers to understand their needs and support their business growth

Order Management & Coordination:

·         Ensure accurate and timely order processing and delivery coordination

·         Work closely with operations, supply chain, and finance teams to ensure efficient order fulfilment

·         Monitor stock levels with customers to avoid out-of-stock situations

·         Support customers with product information, pricing updates, and promotional programs

Reporting & Performance Monitoring:

·         Track sales performance against targets and provide regular reports to management

·         Maintain accurate sales records and activity reports

·         Analyse sales data to identify trends and opportunities for improvement

·         Utilize the CRM platform to track sales and customer management

 Stakeholder Management

Internal:

·         Business Development Team

·         Operations and Supply Chain Teams

·         Finance (Accounts Receivable/Payable)

·         Senior Management

External:

·         Key customers and retail partners

Education & Experience

·         1-2 years experience in customer service, preferably within FMCG or retail.

·         Strong understanding of customer service metrics, processes, and systems (CRM tools such as Salesforce, Pipedrive, Hubspot or equivalent).

Behaviours & Attributes

• Customer-focused mindset with a passion for service excellence
• Excellent communication and interpersonal skills
• Analytical, detail-oriented, and data-driven
• Proactive, solution-focused, and resilient under pressure
• Ability to multitask and prioritise in a fast-paced environment
• Strong problem-solving and decision-making capabilities