About Stayntouch
Stayntouch is redefining how hotels operate. Headquartered in Bethesda, MD, we deliver a cloud-native PMS built for modern hospitality - flexible, intuitive, mobile-first, and designed to empower teams from the lobby to the back office. Our platform streamlines operations, unlocks new revenue opportunities, and elevates every step of the guest journey. Hoteliers can run their entire operation from any device, enabling staff to break free from the front desk and guests to personalize their stay from check-in to check-out. Trusted by iconic properties and brands, Stayntouch is the PMS for hotels that demand both simplicity and power.

The Role

Stayntouch is looking for a Product Operations Specialist to help improve how product work moves from research through delivery and into go-to-market.

This is a hands-on, cross-functional role focused on helping Product Managers and Product Owners bring features successfully to launch and ensure smooth alignment across Engineering, GTM, and the wider business. As Product Owners move onto new priorities, this role helps maintain continuity and clarity across delivery and release activities.

This role works closely with the SVP of Product and Director of Product to improve how we operate as a product organization.

Key Responsibilities

• Improve how product work flows across research, delivery, and go-to-market
• Ensure product features are clearly prepared, communicated, and successfully launched across Engineering and GTM
• Improve handoffs between Product, Engineering, Sales, and Customer-facing teams
• Drive consistency in planning, communication, and product delivery practices
• Improve visibility of roadmap, delivery progress, and product outcomes
• Help implement practical improvements to product processes in alignment with the Product team

Qualifications

• 2–4 years’ experience in Product, Product Operations, or a similar role
• Hospitality / hospitality tech experience is required
• Strong understanding of how product teams work end-to-end (research → delivery → launch → adoption)
• Comfortable working across teams and driving alignment
• Structured, pragmatic, and hands-on

Why this role

This role ensures Product Managers and Product Owners are supported in successfully bringing work to market, while improving how Product, Engineering, and GTM operate together.

Why Join Stayntouch?

• Help shape the future of a category-leading hospitality technology company
• Work with innovative hotel brands and management groups around the world
• Own and scale the full marketing engine with executive visibility and impact
• Join a collaborative, high-growth environment where your work directly influences business outcomes
• Competitive compensation, benefits, and flexible work environment