Position Summary

The Account Manager is responsible for maintaining and supporting existing client relationships by overseeing day-to-day communication, order coordination, and project follow-through. Acting as the bridge between clients and internal teams, this role ensures expectations are aligned, timelines are met, and issues are addressed quickly and effectively.

What you'll do

• Serve as the primary point of contact for assigned client accounts
• Manage orders from quote through delivery, coordinating with Purchasing and Engineering
• Track timelines and proactively communicate updates, risks, or delays
• Ensure accuracy of order details, specifications, and documentation
• Maintain responsive, professional communication with clients
• Anticipate client needs based on order history and share insights internally
• Identify and resolve issues in coordination with internal teams
• Keep CRM records and Project Management System accurate and up to date
• Support client meetings and periodic visits
• Contribute to account growth through strong service and reliability
• All other duties as assigned by CEO and COO

Qualifications

• High school diploma required; College Degree Preferred
• Experience working in the B2B industry
• Availability Monday through Friday, 8 am to 5 pm eastern standard time
• Ability to reliably commute to company headquarters
• Excellent writing, communication, negotiation, and presentation skills
• Proficient in Microsoft Office Suite (Word, Outlook, Teams, etc.)
• Experience with CRM software (FreshSales, Salesforce, etc.)
• Experience with Project Management tools (Monday, Asana, etc.)
• Fluent in English
• Authorization to work in the United States (the Company is unable to sponsor work visas)

Benefits

• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program

About The Federal Group USA

We’re a leading producer of custom metal components that combines engineering expertise with advanced manufacturing processes. We deliver innovative metal manufacturing solutions for industries throughout the world.