Housekeeping Supervisor- Drift Nashville

About Us

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in Santa Barbara, Palm Springs, and Nashville, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities. 

About the role

The primary responsibility of the Housekeeping Supervisor is to assist the Operations/Rooms Manager with overall property condition, oversee all duties performed by the housekeeping staff, respond to guest requests/work orders, coordinate vendor projects, and improve the overall aesthetics of the property.

Additional responsibilities will include: maintaining proper quality assurance programs, and appropriate coach and counsel sessions; Assigning tasks to the housekeeping staff, working with the Operations/Rooms Manager to ensure the property cleanliness is maintained, working closely with engineering to ensure rooms and property are maintained and any repairs are fixed.

What you'll do

• • Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service.
  • Assign housekeeping task to staff and inspecting work to ensure that the standards of cleanliness are met.
  • Investigate and address complaints regarding poor housekeeping service
  • Provide training to the housekeeping staff
  • Ensure all supplies and equipment are are inventoried and ordering as needed
  • Ensure all public areas of hotel are clean and a schedule in place to keep it clean 
  • Be able to communicate effectively with guest and provide exceptional customer service
  • Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum productivity
  • Work with linen company to ensure delivery is on time and we have enough supplies on property
  • Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests.
  • Inspect guest rooms and public area on a daily basis
  • Ensure inventory is always accurate and work with maintenance on any rooms that need to be placed out of order with Operations/Rooms Manager approval
  • Assist guests with reports of lost/stolen articles, following hotel policy.  
  • Foster and promote a cooperative working climate, maximizing productivity and employee morale. 
  • Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. 
  • Review status of assigned projects and daily assignments and any follow-up action with on-coming staff. 
  • Maintain complete knowledge of and comply with all department policies/service procedures/standards. 
  • Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Enforce all property opening and closing duties. Make adjustments to daily tasks and ensure communicated to responsible staff. Supervise staff throughout the entirety of the shift and ensure service standards are up to par. 

Qualifications

• Previous housekeeping experience in the hospitality industry.
• The ability to stand for extended periods of time
• Excellent organizational and time management skills
• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.
• Must be computer literate in general computer usage.