Position Summary

The Operations Training Specialist is responsible for developing, coordinating, and supporting training programs that drive operational excellence across the organization. Reporting to the Training & Development Manager, this individual-contributor role partners closely with Operations Directors, Managers, Supervisors, and PAC teams to ensure consistent onboarding, training, communication, meeting management, PAC Hub maintenance, and performance tracking. The ideal candidate is highly organized, collaborative, and passionate about employee development and operational effectiveness.

Key Responsibilities

Training & Development

● Develop, coordinate, and facilitate PAC training programs.

● Design and deliver training for Operations Directors, Managers, and Supervisors.

● Ensure training materials remain current, accurate, and aligned with organizational goals.

● Monitor training effectiveness and identify opportunities for continuous improvement.

● Support onboarding and ongoing professional development initiatives.

PAC Hub Management

● Maintain and manage PAC Hub content, ensuring information is current, accurate, and easily accessible.

● Coordinate PAC Hub additions, updates, and enhancements.

● Partner with operational leaders to identify and implement resource improvements.

● Develop and organize training resources, tools, and reference materials within the PAC Hub.

● Monitor user feedback and recommend enhancements to improve usability and effectiveness.

Meeting & Agenda Management

● Manage and coordinate agendas for leadership and operational meetings.

● Prepare, distribute, and maintain Weekly PAC Agendas.

● Provide administrative and logistical support for PAC meetings.

● Support GeoPod meetings through scheduling, preparation, and follow-up activities.

● Document meeting outcomes and ensure action items are communicated and tracked.

Operations Support

● Maintain and oversee the Operations Scorecard, ensuring timely and accurate reporting.

● Assist operational leaders with performance tracking and accountability measures.

● Coordinate PAC coverage support to ensure appropriate staffing and operational continuity.

● Collaborate with leadership teams to identify training needs and operational improvements.

● Support special projects and organizational initiatives as assigned.

Required Knowledge and Skills

● Strong presentation, facilitation, and communication skills.

● Excellent organizational and project management abilities.

● Proficiency with Microsoft Office Suite and learning management or knowledge-sharing platforms.

● Ability to manage multiple priorities and deadlines in a deadline-driven environment.

● Ability to collaborate cross-functionally with leaders who have competing priorities.

Education/Licensure/Technical Requirements

● Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, Education, or a related field preferred; equivalent experience considered.

● 3+ years of experience in training, operations, human resources, healthcare administration, or a related role.

● Must meet U.S. employment eligibility requirements.

● Ability to travel to clinic locations as needed for in-person training delivery (estimated 10–20% travel).

Preferred Qualifications

● Experience supporting leadership teams and coordinating cross-functional initiatives.

● Experience in healthcare, infusion services, or ambulatory care settings.

Core Competencies

● Leadership Development

● Training & Facilitation

● Knowledge Management

● Project Coordination

● Meeting Management

● Operational Excellence

● Communication & Collaboration

● Data Tracking & Reporting

● Problem Solving

● Attention to Detail

● Time Management

Success Measures

● Effective implementation of PAC and leadership training programs.

● Accurate and timely PAC Hub updates, enhancements, and resource management.

● Consistent and organized management of operational meetings and agendas.

● Accurate maintenance of Operations Scorecards and reporting metrics.

● Strong support of PAC coverage and operational continuity.

● Positive feedback from leaders and team members regarding training effectiveness, PAC Hub resources, and operational support.

Work Environment & Physical Requirements

This position operates in a remote work environment, with regular travel to clinic locations for in-person training delivery (estimated 10–20% travel). The role requires the ability to work at a computer workstation for extended periods, present to groups for training sessions lasting up to several hours, and travel by car or air to clinic sites as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

About Pure Infusion

Pure Infusion is a leading healthcare infusion services company providing high-quality, patient-centered infusion therapy across multiple clinic locations. We have been recognized as the fastest-growing company in Utah for two years in a row as of October 2025. Born from the merger of Pure Infusion Suites and Aleracare, we are building a unified organization grounded in a strong culture of excellence, accountability, and genuine care for patients and employees alike. Headquartered in Salt Lake City, Utah, with operations spanning multiple states, we are in a pivotal stage of growth and integration and we’re looking for people who want to help shape what comes next. 

If you’ve been looking for a healthcare position that truly allows you to love on, personally care for, and intentionally work with patients without the chaos of traditional healthcare systems, then Pure is likely what you have been waiting for, we hope you’ll keep reading.

OUR CORE VALUES

We live by four core values that define our culture and guide our hiring:

• People-obsessed
• Relentlessly Improving
• Innovators
• Grateful

In addition to a competitive rates, we offer the following benefits:

• 401(k) Matching
• Health, Vision, and Dental Insurance
• Over 20 days of paid time off annually