About PureFacts Financial Solutions
PureFacts is a global leader in revenue management, client reporting, and data-driven solutions for the wealth and asset management industry. Our mission is to empower financial services firms with smarter technology that increases revenue, reduces risk, and improves client transparency.
We’re a purpose-driven organization committed to making a difference—both in financial services and in the communities we serve. At PureFacts, innovation, integrity, and impact are at the heart of everything we do.
About the role
The Overnight Application Monitoring Analyst ensures continuous operation of PureFacts' applications during non-business hours, focusing on data processing and system health monitoring.
What you'll do
Application Monitoring
- Monitor all PureFacts applications during 11PM – 7AM EST
- Ensure successful completion of overnight data processing
- Identify and respond to system alerts and issues
- Perform regular system health checks
Issue Resolution
- Troubleshoot and resolve Level 1 overnight processing issues
- Identify Level 2 (infrastructure) and Level 3 (product engineering) issues requiring specialized support
- Initiate emergency escalation procedures for critical Level 2/3 issues per defined protocols
- Escalate critical issues to appropriate managers/director, DEVOps & DBA
- Ensure data availability for start of business day
- Document all incidents and resolutions
Handover Management
- Prepare detailed handover reports for day team
- Document any pending issues or required follow-up
- Maintain communication logs for all incidents
- Update relevant stakeholders on overnight activities
- Implement continuous improvement suggestions based on overnight operations
Qualifications
- Strong technical troubleshooting skills
- Basic SQL and server environment knowledge
- Ability to work independently during overnight hours
- Excellent decision-making and problem-solving abilities
- Strong written communication skills for handover documentation
Success Metrics
- System uptime during overnight hours
- Data processing completion rates
- Critical issue response time
- Handover documentation quality
Tools & Technologies Used
- JIRA Service Desk
- Microsoft SQL Server
- System monitoring tools
- All PureFacts applications