Who We Are:

PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights. 

Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.

Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution

Location: Sydney, Australia. Candidate must be able to commute to the Sydney office 3 times a week.

The Opportunity:

PureSpectrum is seeking a Senior Consultant, Services who will play a critical role in the day-to-day delivery of services projects to our customers. This role will require critical and strategic thinking about projects, as well as a consultative approach to supporting customers throughout the delivery cycle. As an experienced member of the team, you will also be expected to provide guidance and support to junior colleagues while demonstrating customer-first behaviors that are in line with PureSpectrum’s culture and values. This position reports to the Senior Director, Services. 

Your Responsibilities: 

• Be known as a resource across the team and organization for project delivery, client service offerings, PureSpectrum technology, best practices, and the market research delivery process. 
• Provide effective leadership to ensure all projects you are directly responsible for, meet or exceed delivery standards for being on time, on budget, and without quality issues. 
• Oversee and lead high-complexity projects with little to no supervision (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc.) for full service and sample-only projects; ensuring customer & business expectations are met or exceeded. 
• Identify and communicate opportunities to help improve project delivery performance and efficiency across the team. 
• Work closely with sales to support the growth of new business and existing clients by providing feedback on overall project performance, pricing guidance, input into sales conversations and proposals, and new opportunities to meet or exceed customer needs. 
• Leverage market research experience to provide meaningful recommendations to customers and sales that address challenges and provide the best solutions to meet research objectives. 
• Take ownership of problematic situations and provide recommendations to address and resolve problems. 
• Actively support the development of PureSpectrum platforms by providing input into feature development, clearly identifying bugs, and testing new functionality.
•  Contribute to the successful completion of OKRs that drive forward the growth of the Services organization and PureSpectrum.
• Lead by example in promoting a strong team environment by building and maintaining positive relationships across the organization. 
• Develop and maintain an understanding of the insights industry as it relates to project full-service delivery, sample management, and other important trends that will help PureSpectrum meet or exceed customer needs. 
• Operate with a high degree of independence by developing and evaluating strategic plans, strengthening customer relationships, and implementing innovative solutions; anticipate challenges, identify opportunities, and model creative, forward-thinking work methods to drive impact.

Requirements:

• 8-10 years of experience in the Market Research industry and project management
• In-depth understanding of the market research delivery process across sample-only
• and full-service projects
• Proven ability to provide a consultative approach in addressing customer needs and
• project requirements.
• Ability to analyze, understand, and interpret data as it relates to project delivery.
• Proven ability to communicate effectively across teams, stakeholders, and customers.
• Demonstrable experience of building collaborative and strong relationships across an
• organization and with customers
• Ability to think critically, proactively, and innovatively in supporting customer needs and resolving problems.
• Strong understanding of the principles of good research design and sample-management
• Proven experience in successfully managing multiple projects with competing priorities for delivery.
• Proven ability to learn, use, and demonstrate new technologies.

PureSpectrum Perks:

PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.

Our benefits include:

• Medical coverage
• Wellness Stipend
• Technology Stiped
• Hybrid Work Flexibility
• Paid Parental Leave
• PTO and sick time

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.