Who We Are:

PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights. 

Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.

Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.

The Opportunity:

PureSpectrum is seeking a passionate and experienced Customer Success, Manager to join our Customer Success Team. As the Customer Success Manager, you will be responsible for onboarding and training new clients. You will also be responsible for proactively managing delivery across the platform for major customers and large projects. The Customer Success Manager will report directly to the Sr. Director, Customer Success, and be a key player in ensuring exceptional customer experiences.

Location: Berlin, Germany; In-office requirement 3 days a week

Your Responsibilities:

• Guide new customers through a seamless onboarding journey with exceptional training and support.
• Foster smooth product adoption by providing ongoing training and support to users.
• Resolve issues and troubleshoot technical problems in a timely manner
• Proactively reach out to customers, identify their needs, and ensure they leverage the full potential of the PureSpectrum Marketplace
• Leverage customer feedback to continuously improve the onboarding process for future clients.
• Conduct in-depth analysis of product malfunctions, identifying root causes and potential solutions.
• Collaborate effectively with the sales and product teams to ensure client success.
• Provide strategic guidance to clients and act as a thought leader in the industry
• Mentor and coach Client Success Associates, fostering a high-performing team.
• Participate in developing and implementing innovative client success initiatives and processes.

Requirements:

• 2+ years of experience with using the PS Marketplace product
• 2–4 years of proven experience driving operational excellence in Project Management, Customer Success, or Product Operations (or a similar high-impact role)
• Fluent in German and English
• Experience with solving problems and providing clear feedback
• Manage a portfolio of client accounts and act as the primary point of contact
• Ability to communicate with customers
• Ability to work closely with cross-functional teams, such as sales, marketing, and product development, to ensure client success
• Familiarity with data analysis and troubleshooting on the PS Marketplace platform

PureSpectrum Perks:

 PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.

Our benefits include robust medical and dental coverage, a wellness stipend to support your physical and mental well-being, paid parental leave, generous PTO and sick time. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected status.