About Quadrant Strategies

Quadrant Strategies is a fast-paced market research professional services firm that works with Fortune 100 companies on their biggest reputational and business challenges. We use mixed methodology market research to form recommendations, advising top executives on communications and brand strategy to help them grow revenue, reclaim market share, advance their public policy interests, and navigate through some of the world’s highest profile corporate crises. We position ourselves as our client’s go-to partner for some of their most sensitive and high stakes situations, leveraging real data along the way. 

Quadrant Strategies was founded in 2015. We have offices in the United States (Washington, DC, and New York City), the United Kingdom (London) and Republic of Serbia (Belgrade). Our offices are open on a hybrid work model, with employees working in-office at least three days a week. 

Quadrant Strategies provides a comprehensive benefits package that reflects our commitment to the wellness of our employees and their families. This includes medical, dental and vision coverage, legal services, life, accident and disability insurance, parental leave, retirement plan contributions, fitness reimbursements, and paid time off.

To learn more about Quadrant, visit our website at www.quadrantstrategies.com.

IT Specialist

We seek a highly motivated candidate to join our team as an IT Help Desk Operator. This role is full-time and in-person 5 days per week working out of our DC office, and will be responsible for managing the day to day operations of our IT help desk across the firm. The ideal candidate is self-motivated and customer service oriented, looking to gain experience supporting IT operations for our firm’s consulting and market research engagements. The IT Help Desk Operator will quickly learn to manage projects on their own, including interacting with and advising internal stakeholders directly. 

RESPONSIBILITIES

• Assist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying tickets in a timely manner
• Answer queries by chat, email or self-service ticket in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems
• Troubleshoot configuration issues, software installations, hardware repair (including inhouse repair or coordinating depot or warranty services) to support day-to day operations
• Test new hardware and software systems and packages prior to deployment
• Ensure the rigorous application of cybersecurity policies, principles, and practices in the delivery of systems
• Perform support to the user onboarding and offboarding process. Performing functions such as: account creation/deletion; processing new account paperwork; issuing/removing credentials; assigning /removing permissions; and providing new hire onboarding brief
• Deploy images and configure new system build outs for new hires. Work directly with hiring managers to ensure proper equipment and access
• Coordinate and resolve technical, scheduling, and delivery issues associated with technical refresh, asset tracking, and life cycle sustainment
• Manage and track all issued, reclaimed, removed, and relocated capital IT assets
• Compose instructional documentation and videos to provide end-users with step-by-step processes on the proper method to utilize specific hardware and software
• Complete market research and submit purchase requests for equipment needs
• Provides audio/visual (A/V) support and assistance with corporate and customer meetings
• Alerts management to recurring problems and patterns of problems. Provides recommendations to resolve problems
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

SALARY RANGE

• $55,000-$65,000 annually

IDEAL QUALIFICATIONS

• 2+ years experience working in a help desk environment
• Ability to diagnose and resolve basic computer technical issues
• Ability to work flexible hours as necessary
• Team player
• Ability to multitask
• Excellent verbal and written communication skills
• Professional, patient, and people-first customer service attitude
• Must be able to lift up to 50 lbs. /23 Kg
• Experience with Microsoft O365, Google Workspace, Slack, Zoom
• Proficiency with Windows Operating Systems
• Proficiency with help desk ticketing systems

MINIMUM REQUIREMENTS

• High School Diploma
• Strong academic record
• Previous work experience
• Computer proficiency in programs such as SharePoint, Microsoft Office Suite, Google Workplace
• Solid HTML skills; familiarity with programming languages