About QualSights

QualSights is an insights technology platform that helps brands grow by generating deeper and more authentic insights from consumers anywhere in the world in a remarkably fast and cost-effective manner. QualSights' patented technology blends the depth and authenticity of qualitative research with the speed and agility of quantitative research. Our flagship innovation, UseSights, is the world’s only usage intelligence platform - combining passive in-home product measurement with sensors, in-the-moment consumer feedback, and AI-powered insights. 

Ranked the #1 fastest-growing company in Illinois, the #1 fastest-growing software company in the Midwest, and the #1 fastest-growing market research company in the US by Inc. 5000, we want to add to our team of driven, compassionate, and inherently curious people.   

A career at QualSights means being part of an ambitious, customer-focused, inherently curious, and hardworking team that still operates with a sense of compassion and empathy for others. We offer multiple perks and benefits, including a competitive salary. 

About the Role

Reporting to the Chief Customer Officer, the Senior Account Director role involves managing one large strategic account while focusing on developing and implementing strategies for client retention, renewal, and expansion. The Senior Account Director will play a critical role in driving year-over-year growth, strengthening client relationships, and ensuring operational excellence across all projects.  

In this position, the Senior Account Director will manage one Account Director.  Together, they work with Project Managers and internal Delivery teams to ensure project excellence and exceptional client service, acting as the strategic liaison and escalation point of contact. The candidate should possess a proven track record in account management and business growth, thrive in fast-paced environments, and have a deep understanding of market research. With a growth mindset, they will be comfortable working autonomously while knowing when to escalate or collaborate with leadership. Above all, this individual should bring innate curiosity, strategic insight, and a proactive approach to fostering client and organizational growth. 
 

Core Responsibilities

• Owns strategic relationship with client, builds trust, identifies needs and opportunities. 

• Accountable for client growth, upsell, and retention. 

• • Develop strategies to exceed revenue goals, including expansion opportunities through relevant services and solutions. 

• • Act as a trusted advisor to client decision-makers, promoting long-term client retention. 

• • Lead client renewal efforts by demonstrating ongoing value. 

• • Create and drive the account growth strategy and planning. 

• • Coordinate with sales and marketing to identify new business opportunities and expand relationships. 

• Frames solutions to client problems and designs projects to meet client needs.  

• Oversees client deliverables at a high level to ensure alignment with client goals. 

• Collaborates with internal teams for efficient project execution and issue resolution. 

• Troubleshoots and manages client issues in partnership with project managers and senior leadership. 

• Educates clients on platform capabilities, positioning the company as a strategic partner. 

• Manages project budgets, contract terms, and pricing for profitability. 

• Creates compelling presentations with data and case studies for account expansion. 

• Mentor and develop team members within the account management team. 

• Foster a high-performance, compassionate work culture aligned with company values.  

Who You Are

• Internally motivated self-starter who finds fulfillment in seeing their team grow and succeed. 

• Multitasker who can oversee multiple competing priorities. 

• Personable, resilient, flexible, and proactive problem-solver. 

• Adept in managing up and interacting with senior-level team members. 

• Extremely detail-oriented and organized. 

• Team player who naturally collaborates to initiate and drive projects to completion. 

• Friendly and proactive communicator, both verbal and written.  

• Energized by the freedom of account ownership.  

• Natural relationship-builder with clients across the globe and across disciplines. 

• Strong market research acumen. 

What We Would Like to See

• 10+ years of experience in the Consumer Insights industry, focused on research design, client success, and account management/growth, including familiarity with qualitative and quantitative research methodologies.  

• Proven success in meeting or exceeding growth targets for account expansion and renewals.  

• Experience working with large CPG companies, with a deep understanding of their business challenges and consumer insights needs.  

• BA/BS (4-year required) with a strong academic record.  

• Excellent computer skills, including proficiency in Excel and Microsoft Office. Familiarity with CRM systems (Salesforce preferred) and online project management tools.  

• Passion for consumer insights technology. 

Position Type

This position is full-time and 100% remote. We are a largely remote organization with offices in Chicago and Salt Lake City. We empower our employees to decide whether they’d like to work from our offices or remotely from a location of their choice, provided they are legally authorized to work from their chosen location.

Salary Range

Base range $120,000 – $150,000, with an annual sales performance incentive of up to 30% of base salary.