About Quartermaster

At Quartermaster AI, we believe the ocean should be a safe and sustainably managed resource for all. By leveraging cutting-edge AI and robotics, we unlock capabilities that were only recently impossible. Our distributed open-ocean systems enable every vessel to sense, compute, and communicate, enhancing maritime domain awareness for those who need it most.

Equal Employment Opportunity (EEO) Statement

Quartermaster AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

We encourage individuals of all backgrounds to apply and join us in shaping the future of defense technology. If you require accommodations during the application or interview process, please let us know.

About the role:

We are seeking a Mission Success Engineer with a strong technical background in data and engineering, as well as experience in intelligence analysis and intelligence software platforms. In this role, you will serve as the vital link between our customers, engineering team, and product development—ensuring our maritime domain awareness solutions meet the operational needs of intelligence analysts and other end users.

As the Mission Success Engineer, you will report to the Head of Engineering while collaborating closely with the Head of Customer Success to address technical customer inquiries, resolve challenges, and help shape product solutions that deliver exceptional results.

Key Responsibilities:

• Serve as the technical point of contact for customers, addressing inquiries related to portal functionality, API integrations, sensor capabilities, and data workflows.
• Collaborate with the Head of Customer Success to translate customer requirements into actionable feedback for the engineering team.
• Leverage your expertise in intelligence analysis workflows and platforms to customize product solutions aligned with customer missions.
• Diagnose and resolve customer-reported technical issues, working with engineering teams to ensure timely and effective solutions.
• Develop and maintain technical documentation, FAQs, and other resources to empower customers and minimize repetitive inquiries.
• Lead customer training sessions and product demonstrations to showcase platform capabilities and best practices.
• Actively gather feedback from customers to drive product improvements and inform development priorities.

Qualifications

• Experience in maritime domain awareness, defense, or government sectors.
• Familiarity with project tracking and collaboration tools such as Jira and Confluence.
• Knowledge of API standards, data visualization tools, or geospatial analysis platforms.
• Strong foundation in data engineering, software development, or related fields, with hands-on experience working with APIs, sensors, or similar technologies.
• Understanding of intelligence analysis workflows, platforms, or tools commonly used by analysts.
• Proven ability to engage with customers, understand their needs, and deliver tailored technical solutions.
• Ability to troubleshoot and resolve technical challenges while maintaining a focus on results.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and effectively.
• Demonstrated success working cross-functionally with engineering, product, and customer success teams.

Work Environment:

• This is a remote position.
• Occasional travel may be necessary (1–2x/year).

Benefits

• Competitive salary.
• Flexible work hours and remote work.