Who we are:

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

Who you are:

Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

About the role:

The Client Growth Manager leads Quavo’s Account Management team, driving client retention, growth, and exceptional partnership through strategic leadership and hands-on portfolio management. You’ll develop a high-performing team grounded in Quavo’s values — Accountable, Passionate, Deliberate, Authentic, and Innovative — while strengthening client relationships and operational excellence.

This is a remote, full-time role offering competitive base salary, bonus, and commission. Travel (25–30%) is required.

Responsibilities include:

Leadership & Team Development

• Lead, hire, onboard, and develop a high-performing AM team that embodies Quavo’s commitment to Accountability and Authenticity.
• Set clear expectations, metrics, and deliberate performance standards.
• Provide ongoing coaching, structured evaluation, and candid, caring feedback.
• Foster a culture of ownership, collaboration, and continuous improvement — encouraging passion for client success and innovation in how we serve them.
• Align team priorities with organizational goals through clear, consistent communication

Client Relationships & Performance

• Own executive relationships for strategic or high-growth accounts.
• Serve as a trusted, authentic advisor by aligning client goals with Quavo’s solutions.
• Lead renewal and expansion strategies with AMs, holding the team accountable to growth targets.
• Drive MBR/QBR processes and performance scorecards showcasing ROI and value realization.
• Identify at-risk clients early and lead deliberate recovery plans.
• Responsible for NRR, GRR, ARR growth, and NPS outcomes across the portfolio.

Cross-Functional & Strategic Collaboration

• Partner closely with Sales, Product, Implementation, Support, and RevOps to deliver a seamless client experience.
• Translate client insights into innovative improvements across product and process areas.
• Represent the AM team in escalations and strategic discussions, modeling authentic communication and accountability.

Operational Excellence

• Implement and continuously refine scalable AM processes, playbooks, and reporting standards.
• Use client health metrics, forecasting tools (Salesforce, Snowflake), and data-driven insights to guide strategy and decisions.
• Support strategic planning and business reviews by bringing a deliberate, analytical, and solutions-focused approach.

Required Qualifications:

• 5+ years client-facing experience in SaaS, fintech, or financial services.
• 1–2 years leading or mentoring AMs, CSMs, or similar roles.
• Proven success driving retention, growth, and satisfaction in enterprise environments.
• Strong leadership, communication, and negotiation skills with evidence of authentic relationship-building.
• Comfortable operating with accountability, managing escalations, and influencing senior executives.
• Ability to travel 25–30%.

Preferred Qualifications:

• Bachelor’s degree or equivalent experience.
• Experience building or optimizing AM frameworks in a growth-stage SaaS company.
• Experience in fraud, disputes, or financial compliance.
• Demonstrated ability to turn clients into advocates through passionate, innovative partnership.