About QuotaPath

QuotaPath helps revenue teams take ownership and accountability for financial goals through comp plan design guidance, automated commission tracking, and built-in collaboration tools. Industry-leading companies like Drata, LaunchDarkly, and Betterment trust us to automate the commission tracking and payment process for their go-to-market teams.

Working at QuotaPath allows you to solve complex problems, experiment and grow, and collaborate with bright and engaging colleagues. We’re committed to building an inclusive, diverse team that leads with trust and empathy and values curiosity.

About the Role

As VP of Customer Success, you will own the entire post-sales customer journey, ensuring seamless onboarding, support, retention, and revenue expansion. This is a hands-on leadership role where you’ll work directly with the teams to drive execution, troubleshoot challenges, and optimize outcomes.

This position reports directly to the CEO and is a key member of the leadership team, influencing company-wide strategy, customer experience innovation, and growth initiatives. You will collaborate cross-functionally with Sales, Product, and Marketing to enhance the customer journey and scale best-in-class processes.

We’ve recently implemented a pod-based structure where Customer Success Managers, Account Managers, and Solutions Engineers work together to deliver a high-impact, customer-first experience. Your role will be to refine and scale this model, ensuring alignment, efficiency, and strong customer outcomes.

Key Responsibilities

Leadership & Strategy

• Develop and execute a post-sales strategy that ensures customers achieve measurable success with QuotaPath.
• Be deeply involved in execution, working alongside the Customer Success, Account Management, Solutions Engineering, and Support teams to solve challenges and drive results.
• Own and optimize key metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, customer satisfaction, and expansion revenue.
• Drive best-in-class Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by scaling customer success operations efficiently while implementing high-impact customer engagement, expansion, and retention strategies.
• Refine and scale our pod-based structure to ensure cross-functional alignment, operational efficiency, and customer engagement.
• Ensure constant refinement of the customer journey to create a best-in-class experience. 
• Champion the customer voice in company-wide decision-making, ensuring feedback directly influences the product roadmap and go-to-market strategies.

Customer Success, Support, & Solutions Engineering

• Lead by example in customer engagement, working directly with teams to ensure seamless onboarding, adoption, and retention.
• Drive technical success for Solutions Engineers and partner with Product and Engineering to enhance integrations, data workflows, and customer enablement.
• Leverage customer insights and usage trends to develop proactive engagement strategies that drive higher adoption and retention.
• Implement scalable support processes, automation, and self-service resources to enhance efficiency, reduce resolution times, and improve overall customer satisfaction.

Account Management & Revenue Expansion

• Ensure strong renewal execution, proactively mitigating churn risks and maximizing retention rates.
• Partner with Account Managers to identify and close upsell and cross-sell opportunities, directly influencing expansion revenue.
• Collaborate with Sales to ensure a seamless transition from pre-sales to post-sales.
• Hold weekly pipe reviews and be able to forecast multiple quarters ahead confidently

What We’re Looking For

• 10+ years in Customer Success, Account Management, or Solutions Engineering, with at least 3+ years in a leadership role.
• Proven ability to scale and optimize post-sales teams in a high-growth B2B SaaS environment.
• Hands-on leadership approach—you thrive in the details, working with teams to solve challenges and drive execution.
• Deep knowledge of SaaS retention and growth metrics, including GRR, NRR, churn, and upsell performance.
• Experience leading implementation teams for highly complex products, experience or deep knowledge of variable compensation, expertise with formula-based logic, SQL, etc. 
• Proven track record of those metrics and urgency around onboarding and implementations.
• Have shown curiosity and ability to implement AI to optimize processes within your department
• Strong technical acumen with experience in CRM systems (Salesforce, HubSpot), data integrations, and working with engineering teams.
• Data-driven decision-making mindset, translating insights into actionable strategies.
• Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture.
• Exceptional executive communication and stakeholder management skills.

Why Join QuotaPath?

• Executive role reporting directly to the CEO, shaping company strategy.
• Competitive executive compensation, including performance-based incentives and equity.
• Comprehensive health coverage with 90% of employee premiums paid (50% for dependents).
• Flexible PTO and half-day Fridays year-round.
• Opportunity to lead and scale multiple post-sales teams in a high-growth SaaS environment.
• High-impact leadership position in a customer-driven, innovative culture.

If you are a strategic, hands-on leader passionate about driving customer success and revenue growth, we’d love to hear from you!

Our Commitment

At QuotaPath, we’re proud to be an equal-opportunity employer that thrives on our team's collective talent and unique perspectives.

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