About us:

Launched in 2016 in Forbes as “Kayak” for diamonds, our company has been featured TechCrunch, NPR, USA Today, and CNBC - most recently in the New York Post for selling a record-setting $2.5m diamond online. In just 7 years, Rare Carat (www.rarecarat.com) has grown to be the #1 marketplace for diamonds in the United States, and was called the “Secret to buying a diamond” by the New York Times.

We have grown to over 160 employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win.

Rare Carat is seeking a full-time, self-motivated, experienced Payment and Fraud Specialist.This role is responsible for answering customer payment questions, collecting payments,utilizing payment support software, and resolving disputes and chargebacks.

Responsibilities:

● Call customers to collect payment on incomplete invoices

● Answer any and all customer questions about the payment process

● Review, analyze, and gather information on incoming orders to spot trends and prevent

fraudulent order attempts

● Communicate empathetically with cardholders to confirm order authenticity

● Make and execute decisions regarding the validity of orders

● Measure, track, and communicate data on fraudulent attempts and chargebacks on a

regular basis

● Work cooperatively with the Payment Support team to recognize trends and update the

system accordingly

● Utilize chat, email, and phone to update orders and resolve issues

● Respond directly to our Payment Processors regarding chargebacks and disputes

● Evaluate current processes and suggest any appropriate improvements to increase

efficiency, reduce loss, and enhance the customer experience

Qualifications:

● Banking experience strongly preferred

● Strong organizational and problem-solving skills

● Experienced closer using a friendly, outgoing, professional approach

● Passionate about helping people make a great purchase

● Ability to work independently in a fast-paced environment and adaptable to change

● Not afraid to take ownership of decisions and leverage data to back up those decisions

● Adept at communicating effectively to a variety of audiences

● A team player who wants to contribute to a thriving culture

● Strong Excel or Google Sheets experience

● Ability to work remotely with a strong internet connection and personal device

● Shipping experience (preferred but not required)

● Fraud detection experience (preferred but not required)

● Payment Processor software experience

● E-commerce experience

Kindly fill out this form for the next steps!