About Raydiant

Raydiant is on a mission to create amazing experiences for people everywhere they go. 

Using a first-of-its-kind technology, Raydiant reimagines and transforms customer and employee experiences through dynamic and interactive digital signage. Some of the nation’s most recognizable brick-and-mortar companies, including Chick-Fil-A, First Bank, Harvard University, Thomson Reuters, and Wahlburgers use Raydiant to keep employees engaged and customers coming back, all while driving revenue. 

Built with both people and businesses in mind, Raydiant focuses on the experience so companies can focus on their products. Franchise managers, IT, marketing, and communications executives can effectively scale their brick-and-mortar operations while eliminating outdated technology. Our superior product, service, and integrations seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more. 

About the role

We’re looking for an Enterprise Account Manager to oversee Raydiant’s biggest and best accounts, including the top CPGs, Retailers, and Restaurant Groups in the world. Your main focus will be to act as the liaison between the customer and our internal teams, grow our footprint within the brand, and ensure we are fulfilling our commitment to create brilliant, in-location experiences.  

What You Will Be Doing

• You will act as the primary owner of Raydiant’s top customers, working closely with them and a Customer Success counterpart to ensure they achieve their goals

• Build & manage relationships with stakeholders of multiple levels, communicate value, and drive customer retention & expansion from onboarding through renewal

• Identify upsell & cross-sell opportunities by solving customer problems with software-based solutions

• Break & build processes to support customer needs

• Attain and overachieve monthly & quarterly revenue goals

• Generate referrals into new organizations

What We Are Looking For

• At least 6+ years of sales experience in enterprise SaaS Sales or Account Management

• Experience preparing proposals, forecasting, and account planning

• Experience driving contracts to completion through work with client legal, procurement, and security teams

• A strong history of quota attainment, logo retention and excellent performance on a high-performing team

• Experience selling IoT devices or selling to Brick & Mortar businesses

• Experience managing customer relationships alongside a Customer Success team

• Experience building ROI analysis for customers

• Strong cross-functional working relationships & comfort quarterbacking account teams

• A clear and polished communicator with professional sales presentation skills

• Experience operating in a high-growth and rapidly-changing business environment