About Raydiant

Raydiant is the ultimate Experience OS for the world’s most forward-thinking restaurant, retail, hospitality, banking, and entertainment brands. With Raydiant, franchise managers, IT, marketing, and communications leaders can effortlessly scale their physical operations, eliminate the stress of outdated technology, and create captivating, personalized in-store experiences that drive customer loyalty. Trusted by nearly 5,500 brands—from SMBs to enterprises like First Bank, Dickey’s BBQ, Harvard University, The Salvation Army, Red Bull, Chick-fil-A, Thomson Reuters, and Wahlburgers—Raydiant is transforming the in-location experience. Founded in April 2017 and headquartered in San Francisco, Raydiant has raised over $50 million from leading investors, including 8VC, Atomic Ventures, Lerer Hippeau, Transmedia Capital, Illuminate Ventures, and Ron Conway.

About the Role

As a Senior Product Manager, you will play a pivotal role in the development and execution of our digital engagement software suite, specializing in computer vision for our Visitor InSight audience measurement and our Retail Lift-and-Learn solutions in support of our overall InSight data analytics platform. You will also own the identification, specifications and testing plan for our current and future supported hardware (cameras, CPUs and compute sticks, edge servers, system on chip architectures, bluetooth/wifi signaling, etc.)

You will be responsible for driving product strategy, defining feature roadmaps, and helping Raydiant extend its position as the most intelligent, data-driven digital experience platform in the industry.  You will help uncover new opportunities to leverage data to improve product performance, leverage new platforms such as Generative AI and LLMs, or launch new revenue generating products. Your expertise in AI and LLMs will be instrumental in supporting our actionable insights for our data analytics to optimize product performance and drive business growth.

You will be coordinating globally with an AI and data platform team in Amsterdam, engineering teams in San Francisco, Vancouver and Kitchener, and sales and business development teams in San Francisco.  

What You Will Do

Your mission is to increase the capabilities of our computer vision products as key differentiators, while increasing market adoption and ARR by over 100% YoY, including creating an optimal strategy for balancing low-cost hardware with higher compute software needs. You will continue to push the product both: 1)vertically by increasing our data integrity, intuitive insights, integration across products, and 2) horizontally via new use cases, data sources, and strategic product partnerships.  

Product Strategy: Develop and refine product vision and strategy in alignment with company goals and market trends. Identify opportunities for innovation and differentiation within the digital engagement software space.

Feature Roadmap: Define and prioritize feature sets based on customer requirements, market research, and competitive analysis. Collaborate with engineering, design, and other stakeholders to translate product vision into actionable development plans.

Cross-Functional Collaboration: Work closely with engineering, design, marketing, sales, and customer success teams to ensure seamless execution of product initiatives. Foster a collaborative environment that promotes creativity, innovation, and continuous improvement. Use data and good judgment to quickly make trade-off decisions on prioritization.

Customer Insights: Conduct in-depth customer research to understand pain points, user behaviors, and emerging needs. Utilize data analytics tools and methodologies to derive actionable insights and inform product decisions.

Go-to-Market Strategy: Partner with marketing and sales teams to develop go-to-market strategies for product launches and feature releases. Provide support for product positioning, messaging, and sales enablement activities.

Product Performance: Monitor key performance indicators (KPIs) and metrics to assess product performance and effectiveness. Identify opportunities for optimization and enhancement to drive customer satisfaction and retention.

Thought Leadership: Stay abreast of industry trends, technological advancements, and competitive landscape. Serve as a subject matter expert internally and externally, contributing to thought leadership initiatives, industry events, and customer engagements.

What We are Looking For

• Bachelor's degree in Computer Science, Engineering, Business, or related field

• Proven experience (5+ years) in product management roles in a software environment focused on Web-based business applications; computer vision experience required.

• Solid understanding of AI and machine learning principles, particularly as applied to computer vision technologies.

• Ability to translate business needs into identifiable technical specifications for hardware that meets both operational requirements and engineering constraints.

• The ability to quickly identify issues with hardware and work with engineering teams to find effective solutions.

• Exposure to hardware components and can work with engineering on specifications/requirements to support our customer’s use cases.  Think through and draft testing plans for such.

• Adopting an attitude of constant learning and adaptability is essential to be successful in this role.

• Must have a strong understanding of technology, including software development and data analysis but can also empathize with the customer

• Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders.

• Strategic thinker with a track record of driving product innovation and delivering results in fast-paced environments.

• Team player with strong leadership skills and the ability to influence cross-functional teams.

• Experience with modern software development methodologies (Agile, Scrum, etc.) and modern workflow and knowledge management stacks (Jira, Confluence, Trello, Notion, etc.).

• An early-stage/startup mindset with hands-on attitude and irrepressible drive, and you are always looking for pragmatic solutions

• Customer-centric way of thinking, experience conducting user interviews and getting customer feedback at scale

• Ability to build and maintain effective working relationships across departments in different regions (e.g. EMEA, US, Canada)