Returns Manager

About Recom

Are you driven by data, passionate about producing results, committed to curiosity and collaboration? Are you ready to level up your career with one of the fastest growing companies in the US? Are you transparent, trustworthy, someone others would describe as a nice person, a good egg?

If so, Recom may be the next step you have been looking for.

At Recom, we strive for excellence in everything we do, and we are committed to helping our employees develop and advance their skills. As the top company in one of the most relevant industries in the world, we offer an exciting opportunity for you to grow your career.

Recom (www.recom.co) is the premier Amazon brand agency worldwide, and one of the fastest-growing companies in the United States. Our comprehensive solution enables global businesses to optimize their presence and to maximize their sales on the world’s top e-commerce marketplace.

We cultivate a culture of expertise that encourages our team of over 300 experts to push boundaries and to redefine expectations. We are committed to delivering exceptional e-commerce experiences. Our skilled designers, copywriters, data analysts, marketers, attorneys, developers, and logistics specialists collaborate to drive our clients’ growth, both on and off Amazon.

Our amazing team has driven continued success, reflected in our recognition by the Inc. 500’s Fastest Growing list for three consecutive years, ranking as high as #64. Recom is backed by Topspin Consumer Partners (www.topspincp.com), a private equity firm based in New York.

Role Description

We are seeking a highly motivated and detail-oriented individual to join our company as a Returns Manager. As the Returns Manager, you will be responsible for efficiently managing the process of customer returns and ensuring overall customer satisfaction. This is a critical role that requires exceptional organizational skills, strong problem-solving abilities, and a customer-centric mindset.

Key Responsibilities:

Oversee the entire returns process, including receiving, inspecting, and processing returned products.
Work closely with the customer service team to resolve customer issues related to returns in a timely manner.
Develop and implement returns policies and procedures to optimize efficiency and minimize costs.
Coordinate with various departments, such as warehouse and inventory management, to ensure seamless returns operations.
Monitor return trends and identify areas for improvement in product quality, packaging, or customer communication.
Collaborate with the sales team to analyze return data and develop strategies to reduce return rates.
Maintain accurate records of returns, including reasons for return, product condition, and any associated costs.
Provide regular reports and analysis on returns performance to management.

Minimum Qualifications:

Bachelor's degree in business administration, supply chain management, or a related field with a minimum of 5 years experience in returns management or a similar role.
Proven experience with returns processes, policies, and industry best practices, while also consistently working to improve/optimize each aspect or receiving/sorting returned products.
Demonstrated problem-solving and decision-making abilities while managing a fast paced returns function.
Proficient in using inventory management software and Microsoft Office Suite.