Position Summary

The Sales Administrative Assistant is responsible for supporting customer orders, sales activities, and service scheduling functions while providing exceptional customer service. This is a customer-facing and administrative role focused on supporting day-to-day operations, maintaining customer relationships, and ensuring accurate and efficient order processing.

This role works collaboratively with customers, sales team members, service personnel, purchasing, and warehouse staff to ensure work is completed accurately, efficiently, and to a high-quality standard.

Key Responsibilities

• Manage and process customer orders received by phone, email, and walk-in inquiries.

• Prepare and process customer quotes, invoices, packing slips, and related documentation.

• Follow up with customers regarding order status, inquiries, and service scheduling needs.

• Enter and manage sales leads within the CRM system and route qualified prospects to the sales team.

• Assist with scheduling service rebuilds and coordinating communication between customers and the service team.

• Process customer returns and warranty-related transactions.

• Accept and process customer payments in person and over the phone.

• Communicate inventory concerns and product shortages to purchasing personnel.

• Coordinate order status updates and backorder communication with warehouse team members.

• Provide administrative support to other departments as needed.

• Ensure work is completed safely, efficiently, and to a high-quality standard.

• Maintain accurate and organized work practices.

• Maintain a clean, safe, and professional work environment.

Who We're Looking For

This role is designed for someone who enjoys supporting customers, staying organized, and working in a fast-paced environment. You will work alongside a team focused on delivering high-quality service and meeting the needs of customers throughout the sales and service process.

We're looking for someone who takes initiative, demonstrates strong attention to detail, and is committed to providing excellent customer service. This role requires someone who is dependable, adaptable, and able to manage multiple priorities while contributing to a team environment.

This role offers the opportunity to grow skills and make a meaningful impact while supporting the overall success of the organization.

Qualifications

• High school diploma or equivalent required.

• One or more years of customer service, administrative support, sales support, or related experience preferred.

• Effective verbal and written communication skills.

• Strong organizational, time management, and customer service skills.

• Ability to maintain confidentiality and professionalism when handling sensitive information.

• Proficiency with Microsoft Office 365 applications including Outlook, Word, and Excel.

• Experience using CRM software such as HubSpot, Salesforce, or similar systems preferred.

• Strong attention to detail, reliability, and work ethic.

• Self-motivated with the ability to work independently with minimal supervision.

• Ability to take initiative and adapt in a dynamic environment.

• Farming background, agricultural experience, or familiarity with agricultural equipment is a plus.

Why This Role Matters

The Sales Administrative Assistant serves as a vital connection between customers and Red E's internal teams. By ensuring accurate order processing, effective communication, and a positive customer experience, this role helps support customer success while contributing to the overall efficiency and growth of the organization.

Red E offers more than a job. This role is an opportunity to be part of helping farmers feed the world. By supporting customers and internal operations, this position contributes to a team that is committed to excellence and making a difference every day.

Who We Are

Red E, LLC is a Fargo, North Dakota Engineering based company that specializes in the development, sales and service of specialty products for agricultural equipment. As a fully integrated company with over 45 team members, we utilize the latest tools and technology to provide value added parts and services to farmers around the world.

Red E has seen incredible growth in its 13-year history with notable achievements including No. 923 on the 2021 Inc. 5000 list of the fastest-growing private companies in America, No. 1962 in 2023, and the 2023 Small Business Persons of the Year for the state of North Dakota.

Red E offers more than a job, it's an opportunity to be part of helping farmers feed the world. Be a part of a team that is ringing the bell of excellence and making a difference every day!

How We're Different

Plain and simple, it's our culture and drive for excellence. We are a closely knit team that strives for being the best that we can be. In fact, a recent team member survey about our culture revealed key words like Family, Caring, Genuine, Team Focused, Collaborative, and Hard Working. We value and prioritize in-person collaboration at the office. We strive to focus in the following 4 key areas to create an excellent workplace:

1. Leadership: Be the best example through servant leadership. Allowing others to feel a sense of ownership and pride in what they do.
2. Purpose: Understand what we do and why we do it. Truly know we are making a difference and helping farmers feed people around the world. Constantly strive to bring the best services and products to the marketplace.
3. Opportunity: Continual improvement while looking for new products and services that make a difference in people's lives.
4. Growth: If we aren't growing, we aren't winning.

In addition to awesome co-workers and a great company culture, Red E provides eligible team members with:

• 401K Retirement Plan with Company Match

• Health, Dental, & Vision Insurance Plan options

• Life and Disability Insurance Plan options

• Supplemental Voluntary Benefits

• Paid Time Off (PTO) and Paid Holidays

• Paid Volunteering Time

• Matching Charitable Gift Fund

• Quarterly Team Building Events

• Modified Flex Time Plan

• Annual Profit Sharing

To learn more about our organization, check out our YouTube Video and Facebook pages!