We are one of the few Black-owned Coffee Roasters in the country, coffee lovers, foodies, artists, activists, community people, and innovators who love, love, love what we do. We believe that each employee makes a significant contribution to our success, and being open to ideas and continually improving is a fundamental part of how we work. We are committed to building a workplace where each of us works hard, has fun, and contributes a lot.
Do you love coffee?
Do you love working with people and providing excellent customer service?
Are you reliable, dependable, and enjoy working with a great team?
Have a willingness to learn and grow with a rapidly expanding business?
Pay close attention to details and prefer a fast-paced environment.
We are looking to hire baristas and shift leaders, for our locations at the Ferry Building, and our new cafe in the Financial District of San Francisco. We are currently hiring for part-time hourly positions who will report to our Cafe Manager. In the role of Barista, your responsibilities would first include tasting coffee daily, educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items, and taking orders. To be successful in this role, you should have strong customer service skills, enjoy interacting with diverse groups of people, be dependable, reliable, and love coffee. You should also be able to work various shifts, including weekends.
Ultimately, you will ensure we provide an excellent experience for our guests.
Greeting customers as they enter, and strong customer service skills are a must
Tasting Coffee drinks and our delicious foods
Answering customer's questions regarding the drink menu and ingredients
Educating customers on our drink menu and making recommendations based on their preferences
Upselling special items and capturing customer order details correctly
Prepare beverages following the recipes
Keep the bar area stocked and clean
Ensure brewing equipment operates properly and report any maintenance needs
Comply with health and safety regulations
Maintains a level of calm and patience when faced with stressful situations
Communicate customer feedback to managers and recommend new menu items
1+ years of barista experience preferred
Knowledge of sanitation regulations - Food Handler / ServeSafe certified preferred
Comfortable in a fast-paced environment
Punctual and dependable with a strong work ethic
Excellent customer service skills - external and internal
Excellent communication skills with both team and customers
Positive attitude and willingness to support your team
Reliable, dependable, and highly adaptable
Flexibility to work various shifts - including weekends and holidays
Passion for coffee and phenomenal service!
Commuter Benefits
Access to Coffee Education & Training program
Drinks at our locations & a weekly complimentary bag of beans
Discounts on Red Bay Coffee food, merchandise, etc.
Be a part of a beautifully diverse, inclusive, and community-driven culture
Red Bay is building a global community through our commitment to sourcing, developing, roasting, and delivering our coffee. We envision a world in which coffee is a vehicle for inclusion, social and economic empowerment, entrepreneurship, innovation, and environmental sustainability.
We are a coffee company with an intentional commitment to embed diversity practices into the DNA of our organization and place inclusivity at the forefront of our culture. We are committed to building a truly diverse team that is reflective of our communities and creates a culture that celebrates all that you bring to work each and every day. We recognize diversity goes beyond race or gender and can include age, economic class, educational background, familial status, gender, gender expression, gender identity, marital status, religious or spiritual affiliation, sex, sexual orientation, transgender status, individuals who are disabled or veteran status. There are beauty and strength in diversity, come be a part of our beautiful team! In most cases, a job description – unlike a contract of employment – is not a legally binding document. You can be asked to take on other duties if these are reasonable. The job description serves as the best estimate of the role and doesn’t entail a full detailed scope.
Retail Operations
San Francisco, CA
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